Description and Requirements
Customer Collaboration Managers(CCM) work as part of a virtual team across multiple functions to drive order load from distributors to support Lenovo’s quarterly business targets.
The aim of a CCM is to be a trusted advisor to the Lenovo product and purchasing team at each distributor. Collab is limited to a sub-set of Topseller systems, visuals, and accessories which are chosen to be Focus’ models by the Commercial Business Management (BM) and Product Management (PM) teams.
The CCM provides weekly recommendations to distributors on all Focus parts to maintain specific Weeks of Inventory (WoI) targets.
These recommendations are communicated through weekly collab spreadsheets and reviewed in weekly collab conference calls.
A critical component of the CCM role is managing product transitions within the channel, facilitating the sell-through of existing liability product and timing the order ramp on new products.
The CCMs also advise BMs based on observations as well as distributor feedback on the Focus portfolio including suggested changes and aging or problematic inventory.
CCMs are regularly the distributor buyer’s first person of contact for many questions concerning products, rebates, product availability and lead times, and even order status.
Basic Qualifications :
- 8+ years experience
- Bachelor's Degree
Preferred Qualifications :
Communication and Relational skills capable of leading complex and sometimes sensitive discussions with some of Lenovo’s largest partners (customers).
CCMs must be capable of maintaining a long term, trusted relationship with the distributor teams responsible for purchasing Lenovo products.
CCMs must be able to recognize potential confusion and resolve clearly and effectively to restore and maintain confidence.
They also must be able to effectively justify and gain partner participation in large product buys that are outside of the normal course of business.
- Inventory calculations and principles (WoI, run rates, reservations, available-to-sell, etc)
- Use of Excel, including extensive use of functions vlookup), formulas, and pivot tables.
- Qlik / Sense to be able to manipulate and export reports.
- Working Knowledge of Lenovo Supply Chain order management and Global Logistics including proficiency using GSC’s SCI system to pull order reports and inventory data and an understanding of MoT and current factors affecting transit times.
- Keep up a knowledge of current and future Lenovo commercial product portfolio (families, generations, CPU families, other components and features.
- Familiarity with segment BMS and awareness of quarterly targets and objectives.
- Data analysis including determining distributor share by brand / family, creating supply allocations, etc.
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