The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience.
Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
Specific duties include, but are not limited to :
Greets and assists patients, customers and visitors in person and over the phone.
Will perform patient registration in various systems.
Answers all phone calls in a professional and courteous manner.
May collect monies for time-of-service patient responsibility.
May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance :
May perform preliminary screening of patients prior to procedures, which may include medical history.
May transport patient to / from the exam room.
May assist in patient transfer on / off the exam table.
May transport patient to / from the exam room.
May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
In the mobile setting, may assist in preparing the unit for transport.
Will maintain a clean and organized work area.
May order supplies and ensure the work area is properly stocked.
Documentation
Will ensure accuracy of patient records.
May schedule patient appointments and obtain insurance verification and / or authorization.
May prepare medical records for physicians, patients and customers.
Ensures accurate documentation of patient visits in various electronic
systems and on written documents.
May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
Performs all duties within HIPAA regulations.
Other duties as assigned.
Position Requirements :
High School Diploma or equivalent experience required.
Bilingual in Spanish and English
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
For Fixed Radiology, CPR Certification is a plus.
As applicable, valid state driver's license required.
Ability to work at several locations required.
Strong customer service skills.
Organizational and multi-tasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
The COVID-19 vaccination is / may be a condition of employment.
All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Preferred
Six months customer service or related experience and / or training.
Knowledge of medical terminology is a plus.
Bilingual in Spanish is a plus.
Physical Requirements :
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material.
May be exposed to blood / body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time :
Sit, stand, walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time :
Stoop, kneel or crawl.
Climb and balance.
Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
Patient Coordinator - Bilingual
Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. Greets and assists patients, customers and visitors in person and over the phone. Will perform patient registration in various syste...
Patient Care Coordinator
The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to as...
Lead Charge Nurse - RN - Clinical Coordinator
With Facility Administrator conduct staff meetings at least monthly or as needed to keep patient care staff informed of changes in patient care needs or operations to improve delivery of care. Assess daily patient care needs and develop and distribute patient care assignments appropriately. Collabor...
VA Case Manager (Part time)
Responsible for supporting the VA Program Manager in the performance of both fiscal and program activities, focusing on the coordination and facilitation of services to the veterans being served through the Veterans Directed Home and Community Based Services Program (VD-HCBS). Communicate with VA Pr...
Personal Lines Customer Service Representative P&C INSURANCE
F31F; Join Brown Insurance Services as a Personal Lines Customer Service Representative! 🌟. Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry. Are you passionate about delivering exceptional service and support to clients? Do you ...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and marke...
Registered Nurse Case Manager
The RN Case Manager (RNCM) is responsible for managing the care of pediatric patients, according to their individual needs and care plan using a multidisciplinary method. PPECs initiate daily conversation among pediatricians, therapists, and family, providing continuity of care through case manageme...
Bilingual Customer Service Representative
Bilingual Customer Service Representative. ...
Medical Assistant
A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience. The primary responsibility of the Medical Assistant is to provide...
Physician Office - Medical Assistant Lead - Seminole
This role provides leadership, support and training to all Clinical Assistants within their assigned clinic(s), ensures patients receive care at clinic based on risk assessment of patient, and provides patient triage and/or care based on needs of patient at the direction of the Primary Care Provider...