Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Financial Services Representative State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Mem...
Member Services Representative
Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures. Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. ...
Member Services Representative
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Excepti...
Financial Services Representative – State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative – State Farm Agent Team Member. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team M...
Member Services Representative
Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures. Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Assistant Property Manager
Title: Assistant Property Manager. The Assistant Property Manager (APM) will play a key role in assisting the Property Management Team in the management and operation of industrial real estate properties (warehouses). Working closely with the Director of Property Management, Property Managers, and t...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...