Position : Operations Manager Reports to : Club Manager Employee Type : Full Time Job Summary : This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees.
This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.
Duties and Responsibilities :
- Manage club follow ups to ensure members are not past due and current
- Executes procedures as outlined by front desk and kids club manuals
- Assist Club Manager with all club operations as needed
- Responsible for daily register deposits
- Maintains office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
Expectations :
- Present a professional demeanor at all times when representing the Genesis Health Clubs
- Provide input in developing strategies to support club goals and objectives
- Develop and build a team atmosphere among staff and departments
- Ability to respond to common inquiries or complaints from members
- Attend all social functions within the club
- Participate in group classes and regular exercise
Job Requirements :
- Available to work weekends and evenings and holidays
- Ability to work well with others
- Experience in cash handling and credit cards
- 1-2 Years’ experience in customer service function
Physical Requirements :
- Ability to stand for long periods of time
- Ability to lift up to 45 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking
Director of Agency operations- Insurance office Sales Manager
We provide Auto, Home, Business, and Life Insurance (Among many other product lines) to help protect our clients and their assets.If you want to be a part of a winning and competitive culture, then this could be the career for you.We are looking for individuals who want to take control of their life...
Operations & Technology Transformation Manager, Guidewire BillingCenter Functional Lead
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. As an OTT In...
Operations Manager
Assist Club Manager with all club operations as needed. This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. ...
Operations Manager
Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences. Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance. Operations Manager Trainees are requ...
Operations Manager
The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests. Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The Operations Manager may also complete t...
Store Operations Manager
The position serves as the second in charge of operations to the Store Manager. Duties include performing operational activities throughout the store and assisting the Store Manager in providing appropriate direction to the Operations Team Members. This position is required to perform all or a combi...
Branch Team Manager (Customer Service) Operations
Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. ...
Operations & Technology Transformation Manager, Guidewire/Origami Policy Administration System Functional Lead
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. As an OTT In...
Retail Department Manager - Operations Manager
Assist Store Manager in planning and supporting the scheduling and execution of store workload. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company p...
Pharmacy Operations Manager
Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s...