Process Design Consultant II-Operations Excellence Team-Global Operations

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary

The Process Design Consultant II is a seasoned and accomplished leader responsible for identifying and driving and high-impact process improvement opportunities across Global Operations.

Enables process owners and other key leaders to be successful in role, and works closely with line of business executives / partners to achieve breakthrough productivity improvements - both vertical and horizontal.

Fosters a continuous improvement mindset by enhancing process management skills & capabilities.

The Process Design Consultant may serve as a Process Engineer and Front Line Unit (FLU) Champion representing the Global Operations Operational Excellence team for a specific Operations organization.

Key accountabilities will include :

• Enables Process Owners & Key Support Partners : Deploy training, coaching and routines to engage Process Owners and equip them with the tools, knowledge, and capabilities to succeed in role and achieve their goals.
• Mitigate Risk Across Global Operations Processes : Establish a culture of continuous improvement and simplification across Global Operations, and ensure processes are appropriately scoped and have effective "smoke detectors" for mitigating risk.
• Provides process oversight : Ensure processes are fully documented, mapped and compliant with enterprise policy standards.
• Deliver Process Engineering & Operational Excellence : Provide thought leadership, customer focus, and end-to-end business process expertise to deliver transformative results.

Candidates should be prepared to present examples of their process design and improvement work during interviews

Job Description

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement / transformation initiatives in support of Operational Excellence objectives.

Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation.

Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsibilities :

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Skills :

• At least 8-10 years of proven process reengineering / improvement / design experience with a track record of delivering quantifiable business results
• Critical thinker and intellectually curious - a disciple of facts & data; asks tough questions; probes for understanding of root cause;

connects the dots and navigates seamlessly between the strategic & tactical while comfortable challenging the status-quo

• Takes initiative to identify and proactively initiate & implement business improvement opportunities
• Excellent project / program management skills with an ability to organize and simplify complex work activities
• Masterful ability to leverage data to tell the story and build / deliver compelling executive communications
• Pays attention to details & strives for excellence in every meeting, presentation, document, work product; practices and preaches continuous improvement every day
• Is a great partner, collaborates well with others & promotes a positive team culture; resolves disagreements with minimal noise - disagrees without being disagreeable
• Strong influencer and communicator - demonstrates effective influence and communications with others to drive change, identifies opportunities, solves problems, and delivers impactful results
• Desired Skills :
• Six Sigma Black Belt or Master Black Belt (or equivalent) preferred
• Flexible with changing priorities and work assignments
• Experience coaching / mentoring all levels on process improvement efforts

Skills :

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift :

1st shift (United States of America)

Hours Per Week :