Service Delivery Manager

VirtualVocations
Hamilton, New Jersey, United States
Full-time

A company is looking for a Service Delivery Manager to oversee day-to-day operations and client relationships.Key ResponsibilitiesLead daily functions and activities across departments, ensuring adherence to SLAs and business metricsDrive innovation and process improvements while managing employee teams through coaching and developmentGenerate performance reports and ensure compliance with organizational policies and local regulationsRequired QualificationsExperience in service delivery management or related fieldProven track record in managing teams and driving operational efficienciesFamiliarity with performance measurement and KPI reportingUnderstanding of business continuity planning (BCP)Ability to work remotely and adapt to flexible working conditions

2 days ago
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