IT Deployment Technician

Aqueity is looking for an IT Deployment Technician to join our team! The IT Deployment Technician will work onsite in our Lombard, IL, office, and is responsible for performing all aspects of hardware and software deployment, including equipment configuration and imaging related to client-specific needs and infrastructure.

Key areas of responsibility include creating and maintaining client images for laptop deployment, performing QA checklists on all equipment, meeting deployment timelines, troubleshooting problems, interacting with clients to ensure smooth onboarding / offboarding, and assisting with tracking and accounting for all assets in lab.

Key Job Responsibilities : Configures, modifies, repairs, tests, and services various IT devices Performs quality assurance checks on all devices and equipment prior to deployment Identifies and troubleshoots hardware issues Deploys images and customizes software based on project scope Maintains and protects client assets Cleans and deploys used laptops Maintains up to date deployment guides and images for all clients Escalates tickets when needed, with proper steps taken and documented within a ticket prior to escalation Maintains lab organization including tracking and accounting for all client assets at all times Demonstrates consistent deployment quality, following company guides and updating tickets appropriately Tracks time properly within ConnectWise ensuring accurate billable against client agreements Efficiently manages ticket queue Completes and updates required documentation and adopts new company processes as needed Demonstrates familiarity with vendor web sites for locating hardware updates, driver updates, and engineering changes on multiple products Demonstrates product knowledge / expertise with client environments Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines Sets a good example by maintaining composure even in stressful situations Displays resourcefulness, knowing when to leverage IT Glue, Google, or third part vendor support Shows initiative in broadening skill set within technologies supported, including pursuing certifications, training, and working with home or sandbox environments within our lab, etc.

Maintains a positive and friendly attitude toward all team members Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction Proactively makes suggestions for solutions to most recurring user requests and technology service issues Embraces improvements and advocates change, going beyond status quo Required Education and Experience : High School diploma required, some college preferred Strong computer skills and technical knowledge, workstation installation and setup experience Experience with workstation deployment and workstation image creation / management Experience with various imaging software and vendor diagnostics a plus (Microsoft Deployment Toolkit, InTune) Ability to automate tasks using basic scripting techniques a plus Displays excellent project and time management skills, with ability to manage shifting priorities as needed Strong problem-solving ability Ability to work in a fast-paced environment Team player attitude - willing to ask for help and give help to team members and clients Ability to work independently with little supervision Strong attention to details with ability to focus on quality and client satisfaction Salary range : $45-55k Powered by JazzHR