160 Driving Academy is the fastest-growing vocational school system in the United States. With over 130 schools open across 45 states, 160 Driving Academy is forecasting to train 40,000 students how to safely operate a commercial vehicle in 2022 alone.
Given the massive shortage of truck drivers in the U.S., 160 Driving Academy has become a strategic supplier of Human Capital to some of the largest transportation companies in the country.
At the same time, working with government leaders, 160 Driving Academy has become the largest job creator in multiple States.
Run by highly experienced leaders from the transportation industry and organizations like Teach for America, 160 Driving Academy is seeking leaders who are driven, energetic and personable to lead our growth with key partner companies in 2022 and beyond.
160 Driving Academy is seeking an ambitious, organized, collaborative individual to add to our team as a Customer Support Analyst.
Responsibilities Closely work with customers in managing daily, weekly, monthly, quarterly reporting Create consensus and alignment across multiple stakeholders Utilize critical thinking skills to gather and analyze data Generate reports and correct any discrepancies Audit various platforms to ensure all reporting is accurate Take a proactive approach to finding patterns and inconsistencies in reporting Submit reports on a set cadence to the relevant parties Support ad hoc customer and internal requests Experience Requirements Critical thinker with strong analytical skills Logical and determined problem solver Well-versed in Microsoft Excel Prior data analyzing, reporting, and auditing experience Salesforce experience is a plus Excellent time management and prioritization skills Critical attention to detail and ability to multitask Quick learner that takes initiative Team player with a positive attitude and excellent interpersonal skills Qualifications Bachelors Degree from an accredited 4-year institution
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The Lead Client Support Analyst, within the Client Success organization for Press Ganey’s Consumer Experience business unit plays a crucial role in ensuring client success and adoption of products. This client-facing role is hyper-focused on client service and experience excellence, specifically cli...
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