Customer Programs Supervisor (Hybrid Schedule)

SDG&E is not just an energy company, we are the architects of a brighter, cleaner future. Our employees power everyday life for 3.

7 million people - bringing the energy to support their passions, ambitions, and the heartbeat of our community.

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

We call Southern California our home. It's where we chase our dreams and raise our families. That's why the people who live here deserve an energy company unlike any other, and that's why every day, SDG&E employees strive to be at the forefront of innovations to reduce emissions, modernize the electric grid, and enable our customers to make the transition to clean technologies.

We're redefining sustainability, advancing zero-emissions solutions, and driving the electric vehicle revolution.

It takes the best to build the best - join us!

Primary Purpose :

In this highly visible position, the Customer Programs Supervisor is responsible for the design, implementation and ongoing management of residential programs for the income qualified customer segment.

This includes developing and executing strategic plans directed to the future of the segment, originating regulatory filings for new and existing customer programs, and managing respective portions of the program budgets ranging from approximately $260 million - $300 million in funding.

The position will also develop strategies for synergies between other Program Administrators in California.

Duties and Responsibilities :

• Oversight of day-to-day operations of the programs staff, including reviewing program progress, identification of efficiencies and planning activities.
• Supervisory responsibilities for a staff of four direct reports.
• Representation of SDG&E on intrastate utility committees charged with addressing regulatory mandates and developing statewide programs.
• Origination and integration of long-range strategic plans pertaining to segment.
• Representation of SDG&E in industry trade groups and professional organizations pertaining to energy matters.
• Coordination with internal and external clients to ensure the segment is meeting the needs of its customers.
• Management of segment operating budgets.
• Development of new and innovative customer programs.
• Origination of regulatory filings and / or new customer program proposals.
• Performs other duties as assigned (no more than 5% of duties).

Hybrid Schedule :

• Although the schedule may vary, typically this will allow the employee to work onsite three days per week and remotely on the remaining workdays.
• Must reside in Southern California or be willing to relocate upon hire.

Required Qualifications :

• Bachelor's Degree preferably in business, engineering, or marketing or equivalent experience.
• 5+ years relevant experience.
• Excellent interpersonal and business communications skills with a proven record of working with diverse groups of people.
• Analytical skills and financial acumen to oversee budgets and use metrics and strategies to improve programs.

Preferred Qualifications :

• Some experience with regulatory filings.
• General supervisory skills including performance planning and review highly desirable.
• Knowledge of and experience with SDG&E's customer programs is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

HYBRID : Work a combination of onsite and remote days each week, typically 3 days per week onsite.

Customer Service

Full-time

Oct 7, 2024

$110,900.00

$138,650.00

$166,400.00

Note : SDG&E strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.

SDG&E offers a competitive total rewards package that goes beyond base salary. This position is eligible for an annual performance-based incentive (bonus) as well as other merit-based recognition.

Company benefits include health and welfare (medical, dental, vision), employer contributions to retirement benefits, life insurance, paid time off, as well as other company offerings such as tuition reimbursement, paid parental leave, and employee assistance programs.

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Remote working / work at home options are available for this role.