A company is looking for a Senior Specialist, Global CX, Contact Center Technology.Key ResponsibilitiesManage and configure the CCaaS platform, including user roles, voice call flows, and digital assist flowsMonitor system performance, conduct maintenance, and ensure compliance with data protection regulationsProvide tier-2 and tier-3 technical support, develop training materials, and conduct user training sessionsRequired QualificationsBachelor's degree in Information Technology, Computer Science, Telecommunications, or a related fieldMinimum of 5-7 years of experience in managing CCaaS platforms or similar contact center technologiesProficiency in configuring and troubleshooting contact center technologies, including AI and IVR systemsFamiliarity with CRM integrations and API managementRelevant certifications in CCaaS platforms or contact center technologies are preferred
Senior Specialist Contact Center Technology
A company is looking for a Senior Specialist, Global CX, Contact Center Technology. ...
Contact Center Specialist
Performs a variety of customer service and sales functions as part of the Virtual Branch & Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc. Delivers exceptional customer service virtually and provides support to the Bank’s Virtual Branch & Contact Center. ...
Contact Center Specialist
A company is looking for a Remote Contact Center Specialist I for the December 2024 class. ...
Senior Information Technology Specialist
A globally esteemed law firm seeks a .Duties include but are not limited to:.Perform troubleshooting procedures and solve technical problems.AV Support; setting up conferences.Knowledgeable with Windows 10, Mac OS X, iOS & Android devices; Microsoft 365.Other technical duties as needed....
Senior Director Contact Center Solutions
A company is looking for a Senior Director - Business Solution Owner, Contact Center Solutions, Customer Experience. ...
Senior Technical Leader - Google Cloud Contact Center (CCAI)
A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects. Minimum 10+ years of experience in the con...
Contact Center Technology Specialist
Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms). The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to su...
Industrial Security Specialist (Senior)
Dynamic Solutions Technology, LLC. Oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. ...
Senior Personnel Specialist
Under the general direction of the Personnel Supervisor II, the Senior Personnel Specialist serves as the expert staff resource and is responsible for the difficult and complex payroll and transactions related to the workers compensation benefit program. ...
Business Data Analyst
Scale is looking for a Business Data Analyst to join our Analytics team to help advance AI development. You will partner with leadership and teams from across the business-from finance to operations-to help unpack ambiguous problems and drive better company decision making. Translate intricate data ...