IT System Analyst

Job Description

Job Description

Summary : Analyzes and solves computer problems and assures technology meets the needs of the organization. Analyzes user requirements, procedures, and problems to automate processing, improve existing computer systems, or implement new systems while performing the below duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Confer with personnel of organizational units to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.

Identify areas of operational improvements and implement necessary modifications.

Responsible for the implementation and maintenance of internal line-of-business applications.

Interface with existing systems as necessary.

Identify areas for modification in existing programs and subsequently develop these modifications.

Test and evaluate new programs.

Research, design, implement, and mange software programs.

Create, design, deploy, and update applications.

Must be able to identify and debug software errors and issues.

Write and update technical documentation.

Train users and gather feedback.

Ensure all the IT systems that support the business function efficiently.

Provide high quality, responsive and consistent resolutions to IT incidents.

Support and maintenance of IT infrastructure as required.

Regular attendance, ability to arrive at work punctually, ability to work on site, ability to work overtime.

Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.

Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

Strong understanding of Microsoft SQL Server DBMS.

Proven ability to gather requirements from internal customers and develop solutions to their issues using primarily Microsoft platforms.

Ability to analyze existing programs and databases and safely interface with them.

A high degree of understanding and usage of all primary Microsoft Office products, including Outlook, Word, and Excel.

Understanding of cloud and network infrastructure.

Intermediate to advanced knowledge of Microsoft Windows desktop operating systems.

EDUCATION and / or EXPERIENCE

Experience with Microsoft SQL Server

B.A. degree in Software Engineering, Computer Science, or related field preferred.

Experience with Microsoft Power Platform preferred.

Experience with .NET development preferred.

Experience with Made2Manage ERP system preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business reports.

Excellent written and verbal communication skills with the ability to perform professional business correspondence, and procedure manuals.

Good presentation skills to effectively present information and respond to questions from groups of managers, clients, and customers.

MATHEMATICAL SKILLS

Some college mathematical skills required.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Logical thought processes and common sense

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or design form.

Ability to deal with complex problems involving several concrete variables in standardized situations.

TRAVEL

Minimal (5-10%) travel required.

Must be available for overnight travel by land and / or air, with proper notice (no immediate notice).

Passport required for international travel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel;

and talk and hear. The employee is regularly required to reach with hands and arms and climb or balance. The employee is regularly required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places;

outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

You will be evaluated in part based upon your performance of the task listed in this job description, as well as other tasks assigned to you.

The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.