Job summary
An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Clinical Administrator to join our Admin Team.
The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the North East - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders.
The successful applicant should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast paced office environment.
Working well as part of a team and a positive proactive attitude is essential.
You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.
- Interview Date Friday, 27 September 2024
- 37 Hours 30 Minutes / Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
- The successful candidate will play a vital role in co-ordinating, organising and booking patients via our e-referral service.
- It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems.
- Applicants should be well-motivated, able to work accurately and efficiently, both on their own and as part of a team.
We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients.
We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
- Cover Clinical Administrator posts Trust wide as required
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.
The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- oLevel 3 qualification in administration or equivalent / relevant experience in administrative role(s)
- oEnglish qualification at Level 2 (GCSE Grades 9-4 or A C, or Functional or Key Skills at Level 2)
- oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential
oExperience of secretarial / administrative procedures
Desirable
- oNHS Administration / Secretarial experience
- oWorking Knowledge of NHS Systems eRecord, System One
- oKnowledge of medical terminology
Skills & Abilities
Essential
- oIT Skills to include MS Office software packages Microsoft Word, Excel, Outlook and PowerPoint
- oAdvanced keyboard skills including a high standard of word processing skills
- oExcellent communication skills
- oAbility to work without direct supervision
- oAbility to manage time effectively and work on own initiative
- oAbility to accurately input, collate and present information
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