Title : Business Consultant
Location : Burlington, MA
Duration : 3-6 Months
REMOTE Work
Position Overview :
As part of the Client's Professional Services team, the Business Consultant is a client-facing role which guides our customers through their implementations of our software.
Responsibilities include requirements gathering, definition, and hands-on configuration of the system and workflows for HRP (HealthRules Payor) customers.
The Business Consulting team drives projects through billable business consulting and advises our customers on optimization of their HealthRules Payor instance including areas of design, quality assurance and testing, and documentation of artifacts.
What You Bring :
- 5+ years of experience with HealthRules Payor; specifically, configuration utilizing HealthRules Designer and writing in HealthRules Language
- 5+ years prior consulting experience in a client facing environment
- Expertise with health plan claims and benefits administration software
- Strong business acumen and ability to guide conversations and advise on best practices
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Strong Medicaid / Medicare knowledge (NY State Medicaid specifically would be a huge advantage for this opening)
Your Impact :
- Serve as a product expert for the customer during their implementation
- Responsible for proactively conducting interviews with all stakeholders to elicit detailed functional and system requirements managing the requirements throughout the course of the project
- Assess the current state of the customer's environment
- Identify and track product gaps
- Create action item list and issue list
- Complete business specification stories including acceptance criteria
- Design and build configurations using HealthRules Designer and HealthRules Language
- Work closely with stakeholders (i.e. business unit personnel, business experts, other technical staff, vendors, and contractors) to understand and document business and system requirements
- Responsible for post implementation support as needed including troubleshooting
- Responsible for ensuring unique customer needs are properly translated into business terms and communicated across all applicable domains
- Perform all job functions consistent with Client's policies and procedures, including those which govern handling PHI and PII
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