Qualifications :
Bachelor's degree in social work, psychology, or related field
At least 3+ years of experience in a social service or health care related setting
Main Function :
Service Coordination is the process of identifying, coordinating, and facilitating all necessary supportive services and community resources for the elderly and / or disabled participants based on their individual needs.
Service Coordinators will work from home as it will serve as their office, yet travel is required to visit participant's homes a few times a week.
Responsibilities :
- Attend and complete orientation training and ongoing annual training (remote);
- Manage an active caseload which involves monitoring and evaluating options and services to meet an individual's health needs;
- Complete a person-centered assessment and assist members in obtaining HCBS services that will support independent living;
- Inform and assist members with gaining access to needed LTSS and Medical Assistance services;
- Complete monthly monitoring telephone calls and develop and modify service plans at least annually or more frequently if needed;
- Responsible to maintain ongoing communication internally and with caseload;
- Notify the member of their right to choose any willing and qualified provider to provide a service on the members service plan;
- Participate in remediation activities;
- Responsible for holding a caseload of 70-80 participants;
- Maintain ongoing communication with providers;
- Ensure a participant exercising participant-directed budget authority does not exceed the number of service hours approved in the service plan;
- Responsible to report all member incidents and allegations of neglect / abuse within 24 hours;
- Responsible for following Amcord Care Inc. policies and procedures for document maintenance, confidentiality or records and employees' rights.
- Willingness and ability to work in the field while also having the ability to work independently with integrity in a virtual setting.
Needs reliable transportation and valid driver's license
No weekends ( M-F : 9am - 5pm )
Bilingual preferred but not required!
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