Digital Retail Sales Guide - South Shore BMW

Group 1 Automotive
Rockland, MA, US
Full-time

Group 1 Automotive , a leader in automotive retail, is looking to add a qualified Digital Retail Sales Guide to our teams in Rockland, MA.

We offer...

  • A Great Working Environment
  • Medical, Dental & Vision Insurance
  • Life & Disability Insurance
  • Paid Vacation
  • 401(k) with Company Match
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Comprehensive Training & Advancement Opportunities

Responsibilities :

  • Engage with prospects via phone calls, emails, and other virtual communication channels.
  • Respond and log all phone, chat, and internet lead inquiries in a timely and prescribed manner.
  • Build rapport with potential clients to understand their needs and preferences.
  • Educate customers on the value of our products / services, addressing any questions / objections.
  • Provide information about vehicle availability and vehicle pricing as requested.
  • Offer optionality as a benefit to customers, including flexibility of offsite test drive and delivery.
  • Guide customers through the sales process, from initial contact through closing the deal.
  • Prioritize selling the car online and completing an end-to-end virtual transaction.
  • Follow virtual sales process, complete all assigned tasks, and finalize documentation.
  • Perform routine unsold prospect follow up and maintain accurate records in CRM system.
  • Ensure that inventory, pricing tools, and end of day reports are regularly updated.
  • Complete training, attend meetings, and become expert in utilization of digital retailing tool.
  • Attain assigned ecommerce Key Performance Indicators (KPIs) and performance targets.
  • Maintain compliance and professionalism when conducting business on and off site.
  • Collaborate with the sales team to optimize sales strategies and achieve sales targets.
  • Stay informed about industry trends, product developments, and competitor offerings.

Qualifications :

  • Proven track record of success in high-ticket sales, preferably in an online or virtual environment.
  • Excellent communication skills, both verbal and written, with a strong ability to engage and persuade customers.
  • Exceptional attention to detail and organizational skills.
  • Ability to work independently and collaboratively in a remote team environment.
  • Proficiency in using CRM software and other sales tools.
  • Flexibility to work a flexible schedule, including evenings and weekends.
  • Strong problem-solving skills and a proactive approach to overcoming obstacles.
  • Motivated by commission-based compensation and driven to exceed sales targets.
  • 30+ days ago
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