Product Usability Manager

We Make Life More Rewarding and Dignified

Location : Libertyville

Department : Research & Development

Summary :

The Product Usability Manager works in close collaboration with a cross-functional team of New Product Commercialization (NPC) engineers, designers and researchers.

In addition, they work with clinicians, customers and users, product management, marketing, and field teams to optimize user interactions and help define and develop new product technologies to meet user needs.

This position has a strong focus on Human Factors Engineering to drive significant design improvements in product user interfaces and will be responsible for human factors-based research, analysis, and testing.

The Product Usability Manager will set strategy and manage usability activities for large scale development projects.

Hollister operates in a hybrid working environment.

Responsibilities :

Responsible for understanding the interactions between product users and all aspects of the product / solution. Applies theory, principles, data, and methods within the engineering design process to assure proper interaction between products, processes and the people who use them.

Human Factors Engineering is also concerned with the "fit" between the user, equipment, and their environments; taking into account, the user's capabilities and limitations, seeking to ensure that tasks, functions, information and the environment suit each user.

• Define design for usability’ acceptance criteria that will meet customer expectations. Drive usability evaluation of new features.
• Work closely with customers, marketing, clinical applications and field personnel to understand key usability needs and develop metrics to quantify usability design.
• Provide domain expertise to participate in technical design reviews, technical discussions, and risk mitigations with focus on evaluation of design of user workflows, interactions, and experiences based on user-centered design principles and customer needs.
• Work with design teams to lead formative usability studies, including developing study plans, scripts and reports during new product development.
• Ensure product safety and quality by planning and executing summative usability studies.
• Work with new product development core teams to lead usability design and own usability-related program deliverables (Use analysis report, UFMEA, Known Use Problems analysis, etc).
• Shape the Experience Design usability roadmap. Engage with internal and external usability experts & capture cross-industry best practices.
• Guide and coach less experienced engineers on Human Factors Engineering principles and methods and application to medical device design.
• Define and lead usability strategy for complex platform and new product development projects including leadership influence, cross-functional and cross business unit collaboration, and effective management of usability activities and deliverables.
• Performs other duties as required.

Requirements :

• Number of Overall Years Necessary : 5-8
• B.A. / B.S in Human Factors Engineering, Ergonomics, Cognitive or Experimental Psychology, or Industrial Designers with at least 7 years of experience OR advanced degree (M.

S. / Ph.D.) in Human Factors Engineering, Ergonomics, Cognitive or Experimental Psychology, or Industrial Engineering with at least 5 years of experience

• Demonstrated experience in Human Factors Engineering and its role in the broader human centered design process
• Proven ability to develop timely and effective solutions for challenging design problems
• Effective communication skills - ability to present ideas clearly and concisely
• Demonstrated ability to pursue tasks to completion
• Ideally have medical device or other highly regulated type industry experience.

Specialized Skills / Technical Knowledge :

• Experience applying Human Factors Engineering in medical device product development, healthcare, and / or other similar regulated industry
• Familiarity with applying medical device standards such as IEC 62366-1 and ISO 14971
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute projects.

Established project management skills.

• Proficient in the use of software tools for analysis, mock up and design
• Experience with research collaborations
• Self-starter, energizing, results oriented, and able to multi-task
• Demonstrated ability to work in a collaborative, matrixed, and customer focused environment
• Excellent communication, influencing skills and ability to gain buy-in for initiatives
• Strong project management skills including project planning, resource planning, stakeholder management, risk management, and change management
• Ability to develop and share best practices and training in Human Factors Engineering and broader user-centered design processes
• English proficiency

LI-Hybrid

Our Total Rewards package in aggregate is above market and includes competitive pay, generous paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide.

The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals.

Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries.

Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

Hollister is an EO employer M / F / Veteran / Disability

Job Req ID : 33421