Operations Manager

Vantage Surgical Solutions -

Operations Manager

The duties of an Operations Manager include formulating strategy, improving performance, allocation, and utilization of resources, and ensuring compliance.

You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.

Operations Managers also provide collaborative support to others in similar leadership roles. This position reports to the SVP of Operations.

Desired Office Location : TBD

Divisional Geography : TBD

Responsibilities

Effectively Collaborate with Operations, Sales, & Finance to achieve Vantage goals.

Ensure all operation functions are appropriate, safe, and cost-effective.

Develop, improve, and implement operational management systems, processes, and best practices.

Oversee warehouse procedures and create efficiency.

Ensure the organization’s processes remain legally compliant.

Formulate strategic and operational objectives.

Manage budgets, forecasts, and improve profitability.

Perform quality controls and monitor production KPIs.

Recruit, train, and supervise staff.

Find ways to increase the quality of customer service.

Primary Duties

Ensure employees operate safely in all facets of their responsibilities.

Provide Exceptional Customer Service for External Clients and Vantage Colleagues

Develop and Implement Long Term Strategies to Promote Effective Operations

Work with Team Leads, Scheduling, and Logistics to Ensure Effective Daily Operations

Assist in creating Warehouse Policy and Oversee compliance.

Resource Management & Fleet Management

Conduct Interviews and assist in the Operations hiring process.

Conduct Periodic Planned Visits to Assigned Regions to meet with staff and customers.

Develop & Implement Effective Team Communication Policy for Assigned Areas

Assist in Training Development (including continuing education) & Implementation

Timely respond to both internal and external communications (emails, calls, texts, and meetings)

Weekly Time Blocking

Weekly Area Updates regarding Operations and Assigned Projects

Weekly Collaborative Communication Plan with Assigned Teams & Divisional Sales leadership

Assist in all other duties as assigned.

Provide surgical support services to customers as needed.

Requirements

Proven work experience as Operations Manager or similar role

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organizational and leadership skills

Ability to travel multiple days a week within assigned area.

Education and Experience :

High school diploma or equivalent required.

Bachelor’s degree in management, Healthcare, or related field preferred

Team & Project Leadership experience preferred.

Five years of related experience preferred.

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer.

Prolonged standing

Must be able to access, traverse and navigate Operations facility.

Must be able to lift to twenty-five pounds.

Must be able to push or pull up to fifty pounds.

SHAPE * MERGEFORMAT