Member Services Team Lead

VirtualVocations
El Paso, Texas, United States
Full-time

A company is looking for a Team Lead, Member Services to oversee member support and assist with complex inquiries.Key ResponsibilitiesRespond to phone inquiries and resolve issues using available resourcesEducate staff and callers to minimize repeat inquiries and ensure issue resolutionPerform quality control on legal documents and evaluate Help Desk representativesRequired QualificationsHigh School Diploma / GED or equivalent relevant work experienceA minimum of 1 year experience in a call center or related internal departmentProficiency with MS Windows and keyboard skillsKnowledge of medical terminology is a plusAbility to work independently and collaboratively within a team

23 hours ago
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