Human Services Agency Social Worker – In-Home Supportive Services (IHSS) - Human Services Agency (2918) (152104)

Company Description

Exam Type : Temporary Exempt (TEX) Category (CAT) 17

Fill Type : Temporary Substitute / Backfill Exemption under Charter Section Human Resources Director may approve an appointment in increments of up to 1040 hours (six months);

however, the appointment shall not exceed a maximum duration of 4160 hours (not to exceed two years by Charter requirement, or a total of four six-month increments).

• Per CSC Rule 114, Article VI, Sec. Opening : November 1, 2024
• Application Deadline : November 14, 2024
• Compensation : $72,410 - $111,332 Yearly
• List ID : TEX-2918-152104; RTF0152103-01133774

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.

This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.

Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

From financial, nutritional and employment support to child and adult protective services, health care coverage, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.

We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

to learn more about what this commitment looks like in action.

Job Description

Under supervision, the HSA Social Worker performs a variety of professional social work duties involving casework, case management, continuing client investigation, and processing for social work programs in In-Home-Supporting Services (IHSS) of the Human Services Agency.

ESSENTIAL TASKS & DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list;

may include additional duties as assigned.

1. Schedule and interview applicants to determine new or continuing service needs; conduct in-home interviews as necessary;

investigate statements and information received from applicants through the use of telephone or written verifications; evaluate information to establish eligibility.

2. Assess, formulate and develop a service plan for client needs; develop goals and plan of action; provide case management activities including identifying and assessing client needs;

coordinate and monitor services; prepare reports and reassessments; advise and counsel clients regarding family, economic, physical and emotional situations.

3. Refer applicants, clients and the general public to other agencies according to established policies; establish and maintain complete files;

document case files as necessary; maintain narratives on assigned cases.

4. Answer questions, provide information, and explain policies, rules and regulations of the agency to applicants, clients and the general public;

assist clients in preparing forms and reports.

5. Present orientations for community agencies; establish and maintain contacts with local organizations, nonprofit agencies, business and other interested groups in promoting community resources program;

initiate and mediate case conferences between workers and staff of service provider contractors.

6. Assist clients in resolving their problems that prevent or limit their ability to participate in public assistance programs.

7. Monitor, interact and supervise children during intake process; transport children to placements and other locations as necessary;

complete placement assessments and assist with requests for emergency placements; investigate complaints regarding the safety of children in placement.

8. Refer clients to Adult Protective Services for conservatorship, placement or protection when necessary.

• 9. Compose and prepare correspondence and narratives; maintain case records, document case actions and complete required forms;
• process actions related to eligibility for social services and ancillary services; coordinate transfers of clients between counties;

inform clients of procedures.

10. Gather data, make recommendations, and prepare reports.

Qualifications

Education : Possession of a baccalaureate degree from an accredited college or university in social work, sociology, psychology, counseling, or other behavioral science.

Substitution : Experience performing social casework or eligibility casework with a public or private agency / organization may be substituted for the required degree on a year-for-year basis (up to a maximum of two years).

Thirty (30) semester or forty-five (45) quarter units equal one year.

Verification of Education and / or Experience :

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.

Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.

If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited to continue in the selection process.

Note : Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco :

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

Select the I’m Interested button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.

Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses and will receive a confirmation email that their online application has been received in response to every announcement for which they file.

Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information :