Call Center Representative
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security.
- The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’
- s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’
service requirements are protected and accounted for in accordance with set standards of performance.
Essential Duties and Responsibilities :
- Process telephone inquiries, fax information / applications to customer if required.
- Perform account maintenance, including address changes, payments, adjustments, and statement requests
- Research overcharges, and submit for adjustment.
- Provide assistance to process / update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
- Prepare reports to include daily Phone Call Log.
- File applications and other paper work as necessary.
- Participate in the Quality Assurance process : Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
- Work a rotating weekend schedule, one month on / one month off as scheduled or as required based on operational needs.
- Must remain professional under every circumstance with patrons and staff members
Qualifications :
- High School Diploma or the equivalent required
- Previous customer service experience
- Strong written and verbal communication skills
Associate Gold Customer Service Representative DE
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays. Associate Gold Customer Service Representative. It defines how we interact with our customers, agents, ...
Remote --- Automotive Customer Service Representative
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered busi...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Bilingual Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative Remote
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Provide excellent customer service through active listening. Customer service experience preferred. Teleperformance is a global, digital business services compa...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Sr. Customer Service Representative - CA Lifeline
Customer Service Representatives to support our CA Lifeline program. Description & Requirements Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you! We are currently looking for Sr. Essential Duties and Responsibilities: - Respond...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - Work From Home
Flexible Schedule - Full Time or Part Time Book Cruises, Disney, Major Attraction Tickets, Theme Parks, Sporting Events, Super Bowl, Car Rentals, Trains, Airline Tickets, Yachts, Resort Stays, Concerts, Hotels, All Inclusive Packages, Nightclubs and More! Requir...