Job Description
Job Description
Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Full Time Customer Service Representative
Customer Service Representative. Greet members, prospective members and guests, providing exceptional customer service. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s ...
Full Time Customer Service Representative
Customer Service Representative. Greet members, prospective members and guests, providing exceptional customer service. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s ...
Customer Service Representative
Meritain Health's Call Center has multiple openings for Customer Service Representatives to support our Plymouth, MN. This position handles customer service inquiries and problems via telephone, internet or written correspondence. Uses customer service threshold framework to make financial decisions...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Customer Service and Sales Representative
Leverage customer retention processes and tactics, focused on saving customers from disconnecting their services . Lumen is seeking Sales and Service Associates to provide the first and final voice for Lumen customers who have questions, concerns and inquiries related to their bill and account. Sale...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Customer Service/ Sales BDC Representative
Are you lacking purpose or tired of empty promises in your current position? Are you a high performer that is seeking a customer-focused, Team-oriented, and supportive environment with room for growth? Would you like a stable environment with a good work-life balance? If so, we are looking for a har...
Full Time, VIP Services Host, Mid Shift (Starting @ $20/hr)
Assists with the daily operations of VIP Services areas – interacting with Guests, answering incoming phone calls, and providing exceptional guest service to our VIP Players. Builds and maintains valuable relationships with VIP Players by providing consistent, well-mannered, timely, and accurate ser...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Key priorities include greeting customers, assisting them with selection of me...
Customer Service Representative weekends and nights
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...