Job Description
Job Description
$500.00 Hiring bonus after 90 days of employment for new employees
Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
BILINGUAL (ENGLISH / SPANISH) STONRONGLY PREFRRED
POSITION SUMMARY
A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.
ESSENTIAL FUNCTIONS :
- Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
- Schedules orientation and installation appointments for all new referrals and maintenance appointments.
- Manages daily communication and equipment alerts and maintenance items.
- Maintains cleanliness of inactive equipment.
- Creates individual customer accounts and tracks participant as well as taking payments for services provided.
- Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
- Other duties as assigned.
BASIC QUALIFICATIONS :
- 1 year of proven customer service experience.
- Strong verbal and written communication skills and excellent interpersonal skills.
- Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
- Clean background and able to pass a drug screening
- Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
- Valid driver's license and reliable transportation if needed to travel to nearby offices.
KNOWLEDGE, SKILLS, ABILITIES :
- Perform data entry
- Proficient with Microsoft Office Suite and G Suite.
- Effective verbal and written communication skills required.
- Clear criminal background preferred
EEOC DISCLAIMER :
Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, RMS complies
with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Friday-Tuesday 7 : 00am-4 : 00pm (Morning shift)
Wednesday-Sunday 3 : 00pm-12am (afternoon shift)
40hrs
Seasonal Customer Service Representative
A company is looking for a Seasonal Customer Service Representative (Remote) who will provide customer service support from home. ...
Bilingual Bank Customer Services Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative (Float)
WaFd Bank is hiring a Customer Service Representative (CSR) - Float. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Great attention to detail and providing ...
Customer Service Tolling Representative (Entry-Level)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Remote Customer Service Representative
As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service. We're looking for a Remote Customer Service. Provide excellent customer service and demonstrate a passion for helping others. You will act as a trusted...
Customer Service Representative
The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Our goal is to ensure excellent ...
WFH Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Bank Customer Service Representative (FULL-TIME & PART-TIME)
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. BANK CUSTOMER SERVICE REPRESENTATIVE. Candidates should be natural problem solvers who continuously striv...
Healthcare Customer Service Representative - Work From Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls...