Online Cruise Reservationist - Work From Home

Job Description

Job Description

Job Title : Online Cruise Reservationist - Work From Home

Company : Serene Wellness Retreats

Location : Remote

Key Responsibilities :

• Greeting and Welcoming : Welcome clients, visitors, and guests with a warm and friendly demeanor, providing assistance and guidance as needed.
• Answering Inquiries : Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about our services and offerings.
• Appointment Scheduling : Schedule appointments, meetings, and consultations for clients and team members, coordinating calendars and ensuring optimal timing.
• Check-In and Check-Out : Check in clients for appointments and meetings, ensuring all necessary paperwork and documentation are completed accurately.

Assist with check-out procedures as needed.

• Administrative Support : Provide administrative assistance to various departments, including filing, data entry, and document preparation.
• Office Management : Maintain a clean, organized, and welcoming reception area, ensuring supplies are stocked and equipment is functioning properly.
• Client Communication : Serve as a primary point of contact for client inquiries and concerns, liaising with internal teams to ensure timely resolution.
• Security and Access Control : Monitor access to the premises, ensuring the security and safety of our staff and visitors.
• Mail and Package Handling : Receive and distribute mail and packages, ensuring they reach the appropriate recipients in a timely manner.
• Ad Hoc Tasks : Assist with special projects and tasks as assigned by management, demonstrating flexibility and adaptability to meet evolving business needs.

Qualifications :

• Previous experience in a customer service or receptionist role, preferably in the travel or hospitality industry.
• Excellent communication and interpersonal skills, with a professional and courteous demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to remain calm and composed in fast-paced and high-pressure situations.
• A positive attitude and a genuine passion for providing exceptional service to clients and visitors.

Benefits :

• Competitive pay and benefits package.
• Opportunities for professional growth and development within a dynamic and growing company.
• Access to exclusive travel perks and discounts.
• A supportive and inclusive work environment with a focus on work-life balance.

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