Customer Service Operations Specialist (Air Export)
Job Location : Peabody, MA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.
Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.
This also includes special transport-related services. Visit our career site on the web at 1 https : / / www.logistics.dhl / us-en / home / careers.html
As an Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments.
You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.
Note : This is a 2nd shift position
Key Responsibilities :
- Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
- Build customer relationships by responding to customer communications via email, fax and mail
- Work with air and ground transportation partners to handle shipments
- Receive and track purchase orders from Importers / Overseas offices for pending air shipments
- Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
- Answer all customer inquiries in accordance with the Customer Service Policy standards
- Further increase customer satisfaction and business share through proactive and regular contact
- Communicate with and ensure release of the freight from air carriers
- Notify customer / customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and / or other offices
- Setup and coordinate deliveries to the customer
- Handle and manage all customer contact at file level regarding exceptions
- Additional projects as directed
Skills / Requirements :
- 1+ years of experience in freight forwarding industry, air import experience preferred
- Cargo Wise systems knowledge is a plus
- Exceptional customer service skills
- Detail oriented and strong follow-up skills
- Proficient with Microsoft office (Word, Excel, Outlook)
Medicare Customer Service Operations Manager
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. As a Medi...
Service Operations Specialist
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role, you ...
Information Technology Specialist (Systems Administration/Customer Support)
Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Applicants who believe they have been subjected to a violation of the Fair Chan...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Specialist
Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protect...
Virtual Senior Customer Service Specialist
Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Virtual Senior Customer Service Specialist to work in the U. In this role, you will function as a customer service expert, taking escalated problems and concession calls a...
Customer Service Specialist
Customer Service Specialist located in Lawrence. Duties: Provide effective customer service for internal and external customers and sales representatives. Answer phone calls promptly, respond to inquiries, process orders, reply to emails, provide order quotes, create export documentation and handle...
Senior Analyst of FP&A, Store Operations and Customer Service Focus ( Open to Remote OR Hybrid)
Bob’s Discount Furniture, a fast-growing furniture retailer located in Manchester, CT, is seeking a Senior Analyst of FP&A with a focus on Store and Customer Service Operational Optimization. Analyze and interpret monthly financial results for stores, customer service and related departments. Summar...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service and Data Entry Specialist ($19/hr)
Customer Service and Data Entry Specialist ($19/hr). Generate reports on customer service activities, trends, and issues for process improvement. Minimum of 1 year experience in customer service and data entry roles, preferably in the health insurance industry. Respond professionally to customer inq...