Dispatcher, Security Ops Ctr

Position Summary :

The primary role and responsibility of this position is to protect people, property, information, and the reputation of HealthPartners and Park Nicollet organizations.

The Security Operations Center (SOC) Dispatcher will use best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business continuity, the brand and / or colleagues.

This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls requiring various problem-solving techniques, judgment, and verbal de-escalation.

The SOC Dispatcher will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to colleagues, patients, visitors, and members.

The SOC Dispatcher supports all HealthPartners properties and work locations in preparedness, response, and recovery from both routine and emergency incidents.

This position is responsible for communicating information surrounding incidents to leadership as appropriate.

Education / Experience :

1. FBI / BCA background check required upon hire. Approval for continued employment is dependent on this background result.

2. One or more of the following educational or experience requirements :

• 2 or 4-year degree in Law Enforcement / Criminal Justice or currently in a degree program.
• Previous experience in healthcare security.
• Previous law enforcement or public safety experience.
• Previous customer service.
• Military experience as applicable.
• Interpersonal skills required.
• Strong time management and organizational skills required.

Special Knowledge / Skills / Certifications / Licenses :

1. Can maintain physical and emotional control when in conflict or crisis situations.

2. Can maintain clear and concise communications and have excellent customer service skills.

3. Must be able to speak and write clearly and effectively in both interpersonal and digital environments.

4. Can display a professional demeanor and confidence in response to stressful and emergency situations.

5. Must demonstrate proficiency and accuracy in use of proprietary applications including video monitoring and dispatching software.

6. Experience with troubleshooting various security software platforms utilized by the organization.

7. Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.

8. Ability to analyze problems, identify causes, and implement results-oriented solutions.

9. Excellent organizational and time management skills as well as skilled multi-tasking.

10. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

11. Ability to work independently while also being effective as a member of a team.

12. Ability to work a flexible schedule inclusive of days, nights, weekends, and holidays.

13. Required Coursework to be completed upon hire

a. Successful completion of the New Dispatcher 25-day Training Program, including :

i. Departmental Verbal De-escalation Training

b. Required successful completion within 12 months of hire :

i. APCO Public Safety Telecommunicator Certification

ii. FEMA ICS , , , &

Additional Information :

Starting at $25 / hr, with shift and weekend pay increases.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued.

It’s an important part of our Head + Heart, Together culture, and critical to our success.

The Organization

At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations.

HealthPartners includes a team of 21, people dedicated to making a difference for our members, patients and the community.

Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities.

Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values

Mission : Our mission is to improve health and well-being in partnership with our members, patients and community.

Vision : Health as it could be, affordability as it must be, through relationships built on trust.

Values :

• Excellence We strive for the best results and always look for ways to improve.
• Compassion We care and show empathy and respect for each person.
• Partnership We are strongest when we work together and with those we serve.
• Integrity We are open and honest, and we keep our commitments.

What makes us unique?

At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do.

We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts.

We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design.

As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.