Marketing & Customer Service Representative - Nonprofit Campaigns
We are hiring a motivated and professional Marketing & Customer Service Representative to assist with our nationwide campaigns for renowned nonprofit charities .
If you're passionate about helping others , excel in customer-facing roles , and want to contribute to meaningful causes , this role is perfect for you!
Key Responsibilities
- Respond to client inquiries and deliver outstanding customer service .
- Update and maintain donor profiles using client dashboards for accurate record-keeping.
- Stay informed about campaign developments to provide knowledgeable support to clients.
- Attend campaign meetings to align with strategic goals and objectives.
- Participate in marketing workshops to sharpen skills and techniques.
- Engage with customers face-to-face at events, maintaining a positive and professional demeanor .
- Manage customer inquiries by identifying needs, resolving concerns, and ensuring satisfaction.
- Continuously improve skills through ongoing training and stay updated on industry trends.
Ideal Candidate Profile
We are looking for individuals with :
- A professional demeanor and a genuine passion for helping others .
- A confident, outgoing, and energetic personality with a team-oriented mindset .
- Strong listening skills to ask insightful questions and overcome objections .
- Excellent verbal and written communication skills .
- The ability to multitask in fast-paced environments while managing competing priorities.
What We Offer
- Competitive salary with performance bonuses .
- Flexible schedules to fit your lifestyle.
- Travel opportunities for events and training, if desired.
- Merit-based growth potential into leadership and management roles.
- Comprehensive training programs to build essential marketing and customer service skills.
Requirements
- Prior customer service experience is a plus but not required.
- Ability to work independently and collaborate effectively in a team environment.
- A professional, positive attitude with comfort in face-to-face interactions .
Why Join Us?
- Support impactful nonprofit campaigns that make a real difference.
- Gain hands-on experience in customer service and marketing.
- Enjoy career advancement through merit-based promotions .
- Become part of a dynamic, energetic team committed to personal and professional growth.
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