Job Responsibilities :
- Provide superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment.
- Maintain a high level of detail with email, being the first person to handle- Triage all incoming work from AWs.
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner.
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products.
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced environment.
- Works collaboratively with team members, and business partners to provide a quality experience for our agents.
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures.
- Complete additional tasks and other projects / duties as assigned.
- Hours of Operation : 08 : 00-05 : 00PM ET (open for discussion)
Qualifications and Skills :
- Strong decision-making velocity in a fast-paced, high-volume environment
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Experience in a high-volume processing center with a strong focus on superior service is a plus!
- Demonstrate professionalism, accountability and taking personal pride in providing front line service.
- Track record of success in managing competing demands, problem solving and strong decision velocity
- Chubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service.
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
Logistics Customer Service Representative
As a Logistics Customer Service Representative, you will utilize your exceptional communication and problem-solving skills to provide top-notch customer service to our clients. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring timely and...
Food Service Worker/cashier (full Time And Part Time)
We are hiring immediately for full time and part time. Full time and part time schedules available. Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. Both full-time and part-time positions offer the following benefits to associates:. ...
General Cleaner Part-Time 2nd Shift
General Cleaner Part-Time 2nd Shift. Exhibit professionalism and be courteous at all times. BRAVO! Building Services is one of the largest facility support companies in the country. ...
Customer Service Representative - Utility (Hybrid)
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Research and resolve ...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. Build your own schedule with flexible hours anytime between 8am EST ...
Part Time - Sales Representative - Entry Level
Some work as much as possible, some are looking for seasonal work, some are looking for part time work, and others choose to be super part time around other commitments such as other jobs, classes, internships, and vacations. Vector Marketing is filling immediate openings for part-time sales reps. P...
Customer Service Representative - Remote
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. Build your own schedule with flexible hours anytime between 8am EST ...
Customer Service Representative
The Customer Service Representative serves as a direct contact link between customers and the Hose Distribution group with the responsibility for answering technical and application questions, initiating order processing, price quoting and maintaining ongoing communications with Inside and Outside S...
Customer Service Representative
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Build your own schedule...
Customer Service Representative - Work From Home New Jersey
Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy. One year experience in a customer service role handling and resolving a high volume of comple...