LEAD SPECIALIST

HCLTech
California , USA
Full-time

This role requires a high degree of flexibility and a quick response time to ensure the smooth running of our services. As an AV Engineer, your primary role will be within AV, wherVC Team, you'll be responsible for managing the conference room AV experience.

We strive to improve user experience in collaboration, communication and productivity by identifying the AV needs of users, proactively testing new technological solutions, and monitoring / interpreting ticket data to find and reduce friction.

We then provide tools, guidance and support to ensure the best experience. We value quick adaptation to new technologies and the ability to implement them swiftly and efficiently.

You will also work cross-functionally within AV Events, which includes managing the setup, support, and teardown of AV equipment and coordinating with external vendors as necessary.

This position requires flexible hours as events may take place after normal business hours or on the weekend. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.

To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.

Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

30+ days ago
Related jobs
Promoted
VirtualVocations
Los Angeles, California

A company is looking for a Lead Collections Specialist to manage delinquent credit card accounts. ...

Promoted
UC San Diego
Oakland, California

Call Center Specialist Lead - 133105. Under the minimal supervision of the Contact Center Manager, the Practice Support Specialist primarily oversees and provides leadership and training for all back-end duties such as call center, referral, authorizations, coaching, and other advanced administrativ...

Promoted
VirtualVocations
Glendale, California

A company is looking for a Lead HIM Inpatient Audit Specialist. ...

Promoted
Deloitte
San Francisco, California

AI/ML Data Engineering Lead (Specialist Master) - SFL Scientific. As a Data Engineering Lead, you will lead client engagements around the design and delivery of innovative solutions for complex, R&D-type problems. Join us to expand your technical career through leadership, consulting, and becomi...

Promoted
VirtualVocations
Santa Ana, California

A company is looking for a Payroll Specialist Lead. ...

Promoted
Lead Dog Recruiting
Long Beach, California
Remote

We are hiring a Training Specialist for our Long Beach location. As a dedicated Training Specialist, you will join our existing Training Team and report directly to our Training Coordinator. The Training Specialist will be responsible for the following:. ...

Promoted
Bidgely Inc.
Los Altos, California
Remote

As a Lead Generation and Outbound Campaign Specialist you will execute targeted initiatives and generate pipeline growth through strategic prospecting and lead qualification. Lead Generation and Outbound Campaign Specialist (Remote). As a Lead Generation and Outbound Campaign Specialist at Bidgely, ...

Product Connections
Fullerton, California

We are searching for a People Leader to join our team to support leading a team of product samplers inside of a Sam’s Club. Flexible Schedule Career Growth Opportunities Differential Pay (Alcohol, Juice Production) where applicable Responsibilities The Retail Lead helps to build and lead a dynamic t...

Stages Learning
Carlsbad, California

We are seeking a dedicated and results-driven Business Development Representative (BDR) / Lead Generation Specialist with a strong focus on the special education sector within K-12 schools. Lead Generation & Qualification. Research and identify potential leads within K-12 school districts, specifica...

Infojini
Orange, California

The Communications SpecialistLead (Digital Communications) will work closely with Health staff to ensure effective digital communication to members and other audiences about Health programs and activities, will be responsible for the content and messaging of digital communications, including text...