Experis IT ManpowerGroup has partnered with a leading Medical device Co in the Minnetonka MN area for a Customer Service I role to assist their team.
This is an Onsite - part-time role.
Industry : Medical device Co
Title : Customer Service I
Location : ONSITE - Minnetonka MN (Part-Time)
Duration : 12+ months
Work hours : Open to schedule, open 7 AM 7 PM, will be working 5 hours per day (25 hours per week)
Pay : $18 per hour.
Job Description
Work hours : Open to schedule, open 7 AM 7 PM, will be working 5 hours per day (25 hours per week)
What You'll Do
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Previous experience may be required.
- Ordering requests, order follow up (tracking number, billing), redirecting to right spot - Order processing, order entry, online vendors, SAP warehouse system to enter orders - Order follow up - Phone calls would be taking phone orders, following up on orders / billing You will need to have :
- 0-3 years' experience required.
- Basic computer skills - Professional communication written and verbal communication
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