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Customer Service Team Lead

VirtualVocations
New York, New York, United States
Full-time

A company is looking for a CS Team Lead to assist internal team members and support operations while managing customer interactions.

Key ResponsibilitiesMaintain expert knowledge of CS team processes, policies, and toolsConduct quality assurance of team members and provide feedbackAssist in training and onboarding new team membersRequired QualificationsStrong organizational skillsAbility to multitask effectivelyGood interpersonal skills for team dynamicsMust be result-orientedGood temperament for handling disputes and emergencies

2 days ago
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