Client Support Specialist

Job Description

Job Description

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference.

Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service.

Come join our team for happier workdays.

About the Position

Clinical Architecture is seeking a Client Support Specialist to join our team in Carmel, IN. The Client Support Specialist engages with customers and clients to provide support and enhance the customer experience.

This role will challenge you to learn our software and its capabilities to assist our customers with their initiatives. We prioritize building long-term relationships with our customers, striving to exceed their expectations.

This role is required to be on-site at our Carmel, IN Headquarters.

Responsibilities

• Collaborate with the Customer Success Manager to ensure customer satisfaction.
• Become a product expert with the support of our internal teams.
• Educate clients on product features and enhancements using virtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of customers and stakeholders.
• Identify areas for improvement and propose solutions to optimize software performance and the customer's return on their software investment.
• Proactively seek opportunities to broaden customer knowledge of best practices and their application to customer implementations.
• Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance.
• Translate customer needs into actionable items.
• Efficiently and accurately respond to inquiries, both written and verbal.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Qualifications

• Bachelor's Degree preferred; High school diploma or equivalent required.
• Minimum 2+ years experience in SaaS, software support, or client success.
• Previous data analysis, analytics and / or informatics experience is a plus.
• Healthcare / Healthcare Terminology knowledge or experience is advantageous.
• Strong communication skills, both written and verbal.
• Commitment to continuous learning.

Why Clinical Architecture?

We offer :

• Opportunities for learning, development, and growth.
• Experiences that connect you with colleagues.
• A laid-back work environment with thoughtful amenities.
• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
• Sabbatical opportunities for tenured team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
• Maternity and Parental leave benefits.
• Employer paid Short-term Disability & Long-term Disability.
• Health and Wellness incentives.
• 401k Matching.
• Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.