Supervisor, Operations | Managed Customer Accounts | Southfield, MI
Job Description
Hybrid Work Environment : 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
Job Summary
Provides direction, leadership and support for assigned department in Operations. Implements business plans and ensures policies and procedures are followed.
May be accountable for various projects to improve efficiency and drive productivity and quality within their area. Individuals at this level should have a broad understanding of the different areas of Operations.
Contact with internal and external customers will be required to identify, research, analyze and resolve issues. Monitors productivity and service levels using the various reports available.
Strong people leader to provide coaching, development and performance management.
Essential Duties and Responsibilities
- Partners with cross site peers and managers to establishes performance goals for department; collaborates with and directs associates to meet or exceed these goals
- Acts as an information source for associates and ensures training and development occurs
- Plans, assigns, monitors, reviews, evaluates and leads the work of associates
- Oversees team morale and plans for appropriate team building activities and rewards and recognition
- Handles performance management including career development and progressive discipline of direct reports
- Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover
- Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to service delivery, compliance and risk factors for the firm.
- Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance success
- Ensures appropriate documentation and departmental tools are created and / or maintained (job procedures, job aids, forms, training material, etc)
- Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adapt
- Takes decisive action when necessary and conveys a sense of urgency to deliver results
- Interprets and applies organizational policies and procedures
- Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process / policy changes;
oftentimes this collaboration occurs across multiple sites
- Adheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessary
- Effectively implements system changes and identifies and manages impacts to team and advisors
Supervisor, Operations | Managed Customer Accounts | Southfield, MI
Supervisor, Operations | Managed Customer Accounts | Southfield, MI-2401892. Provides direction, leadership and support for assigned department in Operations. Individuals at this level should have a broad understanding of the different areas of Operations. Contact with internal and external customer...
Foster Care Supervisor - Southfield, MI
Since 1976, Spectrum has worked to strengthen children, families, and communities across the state of Michigan. Responsibilities: To provide management of Foster Care services, while providing leadership and direction, assuming various administration responsibilities and ensuring that appropriate se...
Director, Managed Care Operations, Michigan (Onsite based in Detroit, MI)
This position will interact externally with local managed care payors, FQHCs, POs and internally with constituents, including but not limited to: other Managed Care Contracting team members; Conifer for Revenue Cycle matters; USPI Managed Care; Market Operators and Finance team members; Legal; and M...
BMC - Site Safety Supervisor - Southfield, MI (Travel)
Manage the project safety standards to exceed customer and Barton Malow requirements. Conduct incident investigations and submit reports to corporate safety. Minimum of 4 years of Construction Safety Management. Barton Malow is an equal opportunity employer and does not discriminate on the basis of ...
Customer Account Associate | Southfield, MI
Informs Supervisor or Customer Account Associate III of potential problems or status of high-risk accounts and situations. Reviews, updates, maintains, and services accounts. Protects the Firm, Financial Advisor (FA’s), and the client by enforcing collection procedures, policies, and regulations and...
Field Operations Manager
As a Manager, Field Operations at RXO, you'll manage all aspects of the third-party operations on behalf of the Customer and serve as a liaison and main point of contact between the customer and third-party carrier. Leads on-site DDS Carrier activities to include 24 by 5 coverage for all issues not ...
Maintenance Supervisor
Industrial Maintenance Supervisor – Oakland County, MI. The Industrial Maintenance Supervisor is responsible for leading a team tasked with maintaining and repairing machinery and equipment in an industrial environment. ...
Project Manager
Years Project Management Experience. Ownership/accountability of projects. ...
Production Supervisor
Production Supervisor - Night Shift. Supervisors are responsible to enforce all safety rules and regulations, to provide safety equipment to operators, to report any unsafe conditions to Production Manager, complete Safety Incident Investigation Reports to include corrective action and submit to HR ...
Warehouse Associate
At Berkshire eSupply, the role of a Warehouse Team Member involves managing the flow of merchandise in and out of the warehouse. Additionally, you'll be tasked with organizing and stocking inventory in specific areas of the warehouse. The most successful Warehouse Team Members are eager to learn...