Senior Manager, Market Operations - (Hybrid)

What We Strive For

Strive Health is built for purpose to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care.

Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients.

Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience.

Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022.

Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.

• We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups : Strive Forward - LGBTQ Underrepresented Minorities Women and Allies Parent and Caregivers
• We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including : Flexible time off Sick time offCompanywide wellbeing daysTwo comprehensive EAPs and a variety of mental health toolsVolunteer time offLeave packages including a sabbatical, parental leave and eight weeks paid for living donor Professional development Financial wellness resourcesCarrot Fertility and Peloton for all Strivers
• We like to have fun by celebrating our successes as a team through team building, company gatherings, experiential incentives, core value awards, a companywide book club and more.
• We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care .

What You’ll Do

The Sr. Manager of Market Operations will be responsible for standardizing and scaling operations across our CKCC markets.

This individual will focus largely on our external nephrology partnerships, from implementation through ongoing operations.

The Sr. Manager of Market Operations will create and implement strategies across markets, ensuring a consistent Strive experience for our partners.

This role will report to the RVP, Operations.

The Day to Day

• Responsible for successful onboarding of new practices, with all key implementation activities completed prior to program go-live.
• Works closely with the Strive General Manager and Clinical Market Lead across markets to ensure execution of the market network strategy.
• Drives improvement of provider performance by analyzing, interpreting, and communicating utilization and quality metrics.

Responsible for developing strategies to engage provider partners in our performance.

• Develops strategy for clinical integration with key provider partners in each market, including the build out of collaborative clinical workflows when needed.
• Partners with business development teams to develop consistently high-quality deliverables that meet client expectations.
• Collaborates with internal cross-functional teams to support provider performance and resolve barriers and challenges.

Minimum Qualifications

• Bachelor's degree in business administration or a healthcare-related field.
• 5+ years of experience in provider engagement, provider relations, or a related field.
• 2+ years of experience working with payors or in a payor environment.
• 2+ years of value-based care experience.
• Internet Connectivity - Min Speeds : 3.8Mbps / 3.0Mbps (up / down) : Latency

Preferred Qualifications

• MBA or MHA preferred.
• 1+ years of experience in managing direct reports.
• Experience working with primary care providers, nephrologists, and care management teams.
• Provider contracting experience preferred.
• Experience designing and implementing clinical protocols and workflows preferred.

About You

• Demonstrated ability to utilize data to drive performance and outcomes.
• Ability to teach and motivate others.
• Strong organizational skills.
• Excellent communication, customer service, and relationship development.

Annual Base Salary Range : $108,800 - $136,000

Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off.

An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.