Workforce Management Program Manager

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Workforce Management Program Manager.Key ResponsibilitiesEnsure 24 / 7 / 365 coverage by building and optimizing staff schedulesEstablish staffing requirements and forecast for support roles and emerging teamsAnalyze data to identify trends, improve coverage, and produce detailed reporting on support gapsRequired QualificationsStrong knowledge of workforce management systems and processesProven experience in a senior workforce management roleProficiency in building efficient and flexible schedulesExperience in forecasting staffing requirements for multiple support rolesFamiliarity with best practices in a multichannel setup

3 days ago
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