Technical Training Manager, Americas

Overview

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Lead a High-Impact Team Driving the Future of Skilling in Cloud, AI, Security and Migrations. Are you ready to lead an innovative, AI-fluent team in delivering premium skilling to our most strategic customers?

If you're passionate about cutting-edge learning approaches and technology, Azure Migration, AI, Development, and Security, and if you thrive on empowering others through learning, we want you to join our team.

As the Technical Training Manager, Americas for the Worldwide Learning team, you will be part of an organization whose mission is to inspire every person and every organization on the planet to maximize their growth through learning.

You will inspire and guide a team of trainers to deliver high-impact technical training with a focus on Copilot adoption, AI design wins, security and migrations.

You'll provide insightful and actionable feedback which will continually improve the quality of training. If you thrive on developing people, leading a high performing team, and ultimately helping us as we shape the future of skilling, we want to work with you.

Your previous experience in attracting, developing, and retaining talent from diverse backgrounds - ideally in a services, consulting, or training field - will enable your team to deliver high quality skilling and help our customers succeed.

If you're already passionate about technology and motivating others, if you relish the opportunity to help revolutionize what it means to skill and be skilled, if you use copilot daily and want to help others do the same through skilling, then all that's left is for you to apply and help us empower every organization and individual to achieve more.

Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company.

Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
• Skilling Preparation

Leads the process to ensure skilling offerings match specific audience and learner goals and objectives for others to execute on and deliver.

Ensures technical skilling information and content is appropriately translated into digestible language and terminology.

Provides primary insights for structuring skilling offerings through full domain expertise of adult learning principles and best practices and by owning relationships with business partners.

Guides and empowers team members through the content learning process as necessary, ensuring that they consume essential and up-to-date learnings.

Drives connections of less experienced employees with appropriate internal stakeholders. Owns the process for ensuring that appropriate level of mastery is attained and observes trainer delivering content during the learning phase.

Aligns business needs with trainers' course portfolios and identifies course or offering topic areas of particular need.

Drives collaboration from Learning stakeholders to ensure course content is being updated appropriately. Ensures the team, other trainers, and Learning teams are incorporating new information into their trainings.

Oversees the team in leveraging a portfolio of latest features, technologies, and processes and incorporates into appropriate learning experiences to ensure quality learning environment and delivery.

Develop framework to build best practices for trainer excellence using scientific and andragogical principles.

Skilling Delivery

Oversees training delivery rollout process. Drives and creates an environment where team members are empowered to find effective and personalized approaches to delivering technology-based training content.

Creates best practices for lecture delivery, including for leveraging multiple modes of learning (e.g., presentation, discussions, labs, simulations).

Evaluates training program effectiveness and learning retention across multiple programs to ensure alignment with learner goals (e.

g., internal and external learner partnership). Oversees strategic implementation of knowledge reinforcement techniques. Leads the process for sharing best practices for knowledge transfer with cross-organizational peers and team members.

Collaboration and Engagement

Oversees improvement initiatives across training delivery areas and collaborates with other internal improvements within the broader Learning team.

Owns the feedback delivery process to team members and shares innovative best practices about effective training practices.

Leads the process for ensuring connections between operations needs to learning programs and interventions are met and ensures compliance with necessary trainings.

Oversees and ensures participation in new training opportunities for the team and empowers them to follow up on them as necessary.

Other

Embody our culture and values.

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