Job Description
Job Description
Benefits :ROLE DESCRIPTION :
As a customer service representative with our agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS :
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS :
Hourly pay plus commission / bonus
Growth potential / Opportunity for advancement within my office
Paid time off (vacation and personal / sick days)
Health benefits
Valuable career-building experience
Certainly! Heres a refined and formatted version of your job description :
Job Title : Customer Service Representative
Location : Your Agency Location
About Us : At Your Agency Name , we are dedicated to creating exceptional client experiences that drive the growth of our successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit for our team. As a Customer Service Representative, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We are looking forward to connecting with customer-focused and empathetic candidates. We offer internal growth opportunities for especially driven and sales-minded individuals.
Key Responsibilities :
- Customer Relationships : Establish and maintain customer relationships and follow up with customers as needed to ensure satisfaction and ongoing support.
- Service Excellence : Provide prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Education : Use a customer-focused, needs-based review process to educate customers about various insurance options available to them.
- Communication : Utilize exemplary communication skills to efficiently meet the needs of customers while promoting the growth and development of our business.
Qualifications :
- Customer Service Dedication : A strong commitment to providing exceptional customer service.
- Relational Skills : Ability to effectively relate to customers, answer their questions, and anticipate their needs.
- Communication : Excellent communication skills to assist customers and coordinate with other agency team members.
- Problem-Solving : Proactive in addressing and resolving customer issues.
Benefits :
- Compensation : Hourly pay plus commission / bonus.
- Growth Potential : Opportunities for advancement within the agency.
- Paid Time Off : Vacation and personal / sick days.
- Health Benefits : Comprehensive health benefits package.
- Career Development : Valuable career-building experience.
How to Apply : Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role.
Please send your application to Your Contact Email with the subject line "Customer Service Representative Application."
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