Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.
Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at , and follow OVG on , , , and .
Position Summary
Under direct supervision of the Guest Services Management Team and Supervisors, our Guest Services Premium Concierge is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events.
Including, but not limited to University of Texas home basketball games, major concerts, family shows, and smaller, private events.
This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule.
This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset.
Position Details :
- Part-time position
- Shifts include nights, weekends, and holidays
This role will pay an hourly wage of $18.00.
Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences.
We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.
Moody Center is Austin’s new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet.
Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.
In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.
In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine.
We want you to be a part of our continued success!
Visit to learn more about our mission to be #BeATXcellent.
For additional information and news, follow @moodycenteratx on , , , and .
Responsibilities
- Provide consistent, world-class hospitality throughout all premium spaces
- Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members
- Proactively welcome and assist guests
- Identify opportunities to create memorable experiences and lasting relationships with members
- Understand, retain, and communicate safety and security measures
- Display professional demeanor including positive body language and effective communication
- Works to resolve guests’ compliments and concerns in accordance with the arena’s policies and procedures
- Manage lines and provide directions to premium locations and other arena amenities
- Perform thorough ticket checks, scans, and access for valid entrance into premium spaces
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
- Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction
- Reports any suspicious activity to supervisors and / or management
- Complete and submit related paperwork, as necessary
- Other duties as assigned
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
Qualifications
- At least two (2) years prior experience within a hospitality, sports, entertainment, or related field
- Experience in a high-profile customer service-based industry is preferred
- An average of eight (8) events worked per month. Event requirement is subject to change with notice
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism
- Proactive self-starter and able to work collaboratively
Working Conditions
- Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
Lead Guest Experience Concierge
We are seeking an exceptional Guest Experience Concierge to enhance our patient’s journey from the moment they contact us and to continue that relationship for years to come. The Guest Experience Concierge plays a pivotal role in creating a warm, welcoming, and personalized experience for our patien...
SharePoint Developer (Part Time, Remote)
Job Title: Part-Time SharePoint Developer (Remote, 4-Month Contract). Part-Time, 20 hours per week (Standard Schedule: 8 AM - 5 PM). Build and customize sub-department dashboard pages, landing pages, and department templates. Must be able to work in the US without the need for employer sponsorship n...
Cook|Part-time|Moody Center
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group,...
Part Time Guest Services Representative
Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Performs opening and closing Guest Services procedures. Communicates effec...
Traveling Chef|Part-time| Moody Center
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended are...
Part-Time and Full-Time Teachers at Prodigy Child Development Center
Support your center’s success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement. Our teachers, center staff, and field leaders are the heart and soul of our business. The best part? Seeing the positive impact you’re making on the lives of you...
Part-Time Patient Representative (Call Center Focused)
Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? , headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U. Our employees are the key to ...
Part-Time and Full-Time Teachers at Prodigy Child Development Center
Part-Time and Full-Time Teachers at Prodigy Child Development Center-(240701072102T). Support your center’s success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement. Our teachers, center staff, and field leaders are the heart and soul of our...
Receptionist / Part-Time 5:30p-10:30p
Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies. The Receptionist will be required to answer calls and coordinate between departments. Meets and greets all new residents to facility; explains and o...
Client Services Part Time Internship
Are you looking for a meaningful part-time internship that professionally develops students like yourself? If so, the Aspiring Talent Academy is the right opportunity for you. The Academy is part of our Client Service department and teaches the C. Ability to work 20 hours on-site at one of the Schwa...