Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Restaurant Team Member Part Time
Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately. Additional duties could include cross training in other departments such as Store Cashier, Fresh Kitchen, Facility Maintenan...
Part-Time Infectious Disease Opportunity in Central Florida!!
Part-Time Infectious Disease Opportunity in Central Florida!!. Seeking Infectious Disease Physician for part-time or per-diem work. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Part-Time Non-Interventional Pain Management Opportunity near Orlando & Ocala, FL!!
Part-Time Non-Interventional Pain Management Opportunity near Orlando & Ocala, FL!!. Great position for physician looking to slow down, work part-time, easy schedule. ...
Lead Customer Service Representative, Full or Part Time
Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Represent...
New: Part-Time Primary Care (PA) Opportunity in Metro Orlando, Florida!!
New: Part-Time Primary Care (PA) Opportunity in Metro Orlando, Florida!!. We are seeking a primary care part-time Physician Assistant licensed in Florida. Part-Time Opening - 15 - 20 hours/week. Serving the LGBT community and others seeking primary care and counseling services in Orlando. ...
Part Time Call Center Representative
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes. The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be respo...
Part-Time Ortho Spine Surgery Opportunity in Metro Orlando, FL!!
Part-Time Ortho Spine Surgery Opportunity in Metro Orlando, FL!!. Florida client is looking for Part time Ortho Spine in Orlando, FL. Can be a strictly part time job, if you have a non personal injury practice, this could help you supplement current practice if looking for something like this. New p...
Restaurant Team Member Part Time
Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development. Additional duties could include cross training in other departments such as Store Cashier, Fresh Kitchen, Facility Maintenance, and leadership ro...
Part-Time & Full-Time Wound Care Opportunities - Multiple Locations Available (Tampa, FL)!!
Part-Time & Full-Time Wound Care Opportunities - Multiple Locations Available (Tampa, FL)!!. Group is expanding! We are seeking Board Certified or Board Eligible Primary Care Physicians, Surgeons, and Wound Care Physicians to provide wound care management services in post-acute facilities near their...