Operations Manager, Service Operations

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$77,000.00 - $127,000.00

Target Openings

What Is the Opportunity?

At Travelers, our Enterprise Operations teams strive to deliver differentiating customer and agent experiences, help drive top-line revenue and underwriting results, and foster a culture of innovation, collaboration, and efficiency across the Enterprise.

As an Operations Manager, you will use your leadership skills and / or experience to lead a team of Operations professionals, coaching and mentoring to build a highly effective team and drive business results, executing the business strategy.

The team may be comprised of virtual, hybrid, and / or onsite employees.

What Will You Do?

• Build and foster an inclusive, engaging, and collaborative culture by encouraging and valuing diverse perspectives, creativity, and teamwork, enabling employees to bring their whole self to work.
• Establish and communicate clear expectations and engage in timely, consistent, and effective coaching and performance management;

this includes attracting, motivating, developing, and retaining talent.

• Build and maintain positive and impactful relationships with internal and / or external partners.
• Deliver business results through the usage of Key Performance Indicators (KPIs) / Objectives and Key Results (OKRs); proactively use data to track, analyze, and manage individual and team performance;

utilize available recognition programs to highlight strong performance.

• Monitor business operations to ensure compliance with SOX / regulatory requirements.
• Reinforce and execute business strategy to achieve business objectives.
• Identify and share opportunities to improve business processes and workflows; support new approaches, methods, and technologies to drive innovation aligned with the business strategy.
• Own and model the behaviors to accept change; influence others and strategically execute implementation of change management efforts.
• May lead or support projects and initiatives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• Two years of experience managing people or projects.
• Four years of insurance, operations, or related experience.
• Strong knowledge of Property and Casualty products and services.
• Aptitude to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization.
• Strong written and verbal communication skills with the ability to clearly convey information to various audiences.
• Strong relationship building skills with the ability to work both independently and collaboratively with internal and / or external partners.
• FOR EBRM ROLES : Strong financial acumen as it relates to billing and receivable management with the ability to make financial decisions that balance customer needs and company financial expectations.

What is a Must Have?

• One year of experience managing people or projects.
• Two years of insurance, operations, or related experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.

In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.

Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .