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SFDC Service Cloud Senior Systems Analyst

VirtualVocations
Carrollton, Texas, United States
Full-time

A company is looking for a Salesforce Service Cloud Business Systems Analyst.Key Responsibilities : Consult with business stakeholders on new solutions and assist in implementation on the Salesforce Service Cloud platformWork closely with senior CX leaders to define and refine product roadmapsDesign, develop, and maintain dashboard metrics in Services Cloud for the CX groupRequired Qualifications : Experience designing and implementing Salesforce Service Cloud in a CX organization for a SaaS companyMinimum 3 years of experience working on Salesforce Service Cloud engagementsDemonstrated proficiency in custom fields / objects, workflow rules, email templates, formulas, and dashboards / reportingSalesforce certification(s) are highly desirable

14 days ago
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