Shipping & Receiving [FT]

Job Description

Job Description

Description :

Title : Shipping & Receiving

Location : Waunakee, WI

Work Schedule : Monday Friday (8 : 00am - 5 : 00pm)

Responsibilities

Shipping & Receiving (95%)

• Manage Daily Case Workflow : Contribute to the processing of dental patient cases with efficiency and accuracy; unbox cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion
• Answer Front Door, Greet, and Assist Visitors : Welcome all with a pleasant, professional, and helpful demeanor
• Use Lab Management Software (Evident)
• Communicate with Dentists and their Team (external customers) : Answer phones and assist the caller, transfer phone calls to the appropriate department or individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site
• Communicate with D&S Employees (internal customers) : Support employees from all D&S locations and be willing to assist them as needed

Driver (5%)

• Drive a Company Vehicle for Case Delivery and Pick up Service : Learn and cross-train on multiple routes to and from designated dental offices
• Prepare Route Tote(s) : Organize, pack, and carry cases prior to going out on a route
• Establish and Maintain Professional Relationships with Dental Offices : Strive to learn the preferences of each dental office (i.

e. entrance / exit, case drop off and pick up location, etc.)

• Use a Route Cell Phone : Stay in contact with the office on matters related to the route (i.e. added pick up requests)
• Maintain Company Vehicles : Fill gas, keep mileage log, take to carwash, clean inside of vehicle after use, get oil changes, report safety concerns or necessary vehicle maintenance as necessary
• Job-related duties include the above description, but are not limited by them

Requirements :

• Required : Driver's License and acceptable driving record as deemed by our insurance company
• Preferred : Previous experience in customer service role; dental background appreciated

Skills Needed

• Integrity : Being honest and ethical while handling confidential information
• Attention-to-Detail : Being careful about details and thorough in completing tasks
• Dependability : Being consistent, reliable, and responsible in fulfilling obligations
• Cooperation : Being pleasant with others on the job and displaying a good-natured, positive, team-player attitude

Education

Required : High School Graduate or Equivalent

Work Environment :

• Company : D&S is described as a manufacturer of dental appliances, and therefore is production-based. D&S is challenging, rewarding, collaborative, fast-paced, and innovative.
• Department : Current employees describe the front office as, Fast-paced, team-based, offering a wide variety of tasks, and the majority of the work is performed standing on your feet / walking (you move around a lot), so comfortable shoes are a necessity!

Salary

Based on prior experience and / or education

Full-Time Employee Benefits

• Health Insurance
• Dental, Vision, & Supplemental Insurance Plans
• Flexible Spending Accounts (Health Care & Dependent Care)
• Life Insurance, AD&D, Disability (STD & LTD), & Employee Assistance Plan
• 401(k) Savings Plan with Company Match
• Paid Time Off & Holiday Pay
29 days ago