Job Description
- Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage
- Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize surgery efficiency and usage
- Lead installations and establish functionality at new and existing customer sites
- Educate / train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of surgery products and services
- Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
- Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare / wear parts, upgrades, etc.
- Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects.
- Resolve product issues through detailed analysis and utilization of engineering expertise.
- Keep abreast of new developments regarding Brainlab and competitive surgery products and services via ongoing training and individual research and analysis
- Attend surgery continuing education annually and maintain annual product
- Promote surgery products and services to surgeons at trade shows
- Maximize customer satisfaction
- Perform other duties and responsibilities as required
- Travel 50%+
- Salary Range 75-85k
Qualifications
- B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
- 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred
- 1-2 years minimum customer service experience preferred
- Knowledge of surgical procedures, anatomy and medical terminology preferred
- Proficient in the use of PC software applications including Microsoft Office
- Self-motivated, detail oriented and a proven history of ability to make independent decisions
Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
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