Senior Technical Support Analyst
A company is looking for a Senior Technical Support Analyst to assist customers in effectively utilizing their software to meet business objectives.
Key ResponsibilitiesManage service request tickets, document challenges, and provide timely updates until resolutionCollaborate with team members and lead mentoring sessions to enhance team effectivenessDevelop and demonstrate advanced SQL skills to support customer needs and software utilizationRequired QualificationsBachelor's degree or equivalent experience5+ years of technical, financial, or related customer support experience in a software environmentIntermediate to advanced knowledge in Microsoft SQL Server, MS Office, Smartsheet, and SalesforcePrior knowledge or experience in the legal finance sector or similar financial systems environmentElite software experience required
Senior Technical Support Analyst (Tier 3)
Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. We suppor...
Senior Technical Support Engineer
As a Senior Technical support engineer, you will have the aptitude and drive to not only analyze and mitigate technical cases but also the passion to gain a clear understanding of all the technologies root cause. Senior Technical Support Engineer!!. Your primary objectives within the role are to lea...
Senior GIS Analyst - FEMA Support
Freese and Nichols is seeking a Senior GIS Analyst to join our team. The Senior GIS Analyst is primarily responsible for FEMA Flood Insurance Rate Map (FIRM) production and quality end user adoption for GIS technologies, including tasks such as data collection and development, data QA/QC, map produc...
Technical Support Analyst / Systems Administrator
Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. We support hundr...
Technical Support Analyst Intern
The Technical Support Analyst Intern position is a part of the Technical Operations team, the first point of contact between the customer and the software vendor. Support Analyst in working directly with the customer to gather necessary information for any questions, issues, defects, or enhancements...
Senior GIS Analyst - FEMA Support
Freese and Nichols is seeking a Senior GIS Analyst to join our team. The Senior GIS Analyst is primarily responsible for FEMA Flood Insurance Rate Map (FIRM) production and quality end user adoption for GIS technologies, including tasks such as data collection and development, data QA/QC, map produc...
Technical Support Analyst Intern
The Technical Support Analyst Intern position is a part of the Technical Operations team, the first point of contact between the customer and the software vendor. Support Analyst in working directly with the customer to gather necessary information for any questions, issues, defects, or enhancements...
Technical Support Analyst / Systems Administrator
Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. We support hundr...
Technical Analyst 5-Support
The Executive Support Services Team is a fast paced, customer experience-oriented team that offers you the opportunity to enhance productivity by providing concierge level technical help for Oracles executives 24x7x365 support. As a Senior Principal Executive Support Engineer, you will provide IT Su...
Senior Technical Support Advisor
Senior Customer Service Advisor – Technical Support. We are hiring technical support positions for a new program in our virtual contact center network. Successful candidates should have experience working in a technical support role in a virtual contact center environment. Anthology offers the large...