Description
Communications Specialist SNHH Call Center MC - 8 Prospect Street Nashua NH
The Southern NH Health Call Center is a 24 hour a day, 7 day a week department.
About the Job
Processes all internal and external calls and codes accurately. Directs all visitors, interacts with many customers of the Medical Center and Foundation while remaining calm and professional.
Answering Service for 50+ FMP offices.
What You’ll Do
- Answers incoming calls in a timely manner and always having a positive tone.
- Processes all incoming calls using appropriate systems and transferring calls accurately while providing excellent customer service.
Projects a positive image of the Medical Center and respects patient confidentiality.
- Processes all emergencies (codes, conditions, drills) accurately. Understands and uses special procedures function when necessary and documents emergencies when required.
- Handles all information desk duties including giving accurate directions and interacting professionally with Medical Center and Foundation customers.
- Answers all questions and inquiries from callers, with the ability to work between software programs. Transfers and pages appropriately.
- Maintains and uses on-call procedures appropriately by understanding schedules.
- Uses computer phone system properly and according to policy. Understands logging in / out procedures and reports problems appropriately.
- Report issues and complaints to the appropriate department
- Comprehends and is prepared to carry out disaster recall protocol as defined in Emergency Preparedness Manual.
- Provides Patient Answering Service coverage for Foundation and outside practices
Education and Experience
High School Diploma or equivalent required. Call Center and Switchboard experience preferred. Healthcare related experience preferred.
Medical Terminology helpful.
What Elliot Health System Has to Offer
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Continuing Education Reimbursement Programs
- 403(b) Retirement Savings Plan
- Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)
Work Shift :
This position is for '8 hours a week' every other weekend you will work 2 : 8 hour shifts from 7am-3pm (30 min lunch) totaling 16 hours per pay period.
Full-Time and Part-Time DAY SHIFT nurse’s aide
Crestwood Center Has LNA Part-Time Day and Night Shift Opportunities!. Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off. Participate in the care planning process. ...
Licensed Nurse Aide - Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off!
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off. Crestwood Center Has LNA Per-Diem All Shift Opportunities!. Employee Assistance Program to support mental health. DEI is a part of our company's DNA. ...
Licensed Nurse Aide - Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off!
Crestwood Center Has LNA Full-Time Day and Evening Shift Opportunities!. Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off. Employee Assistance Program to support mental health. DEI is a part of our company's DNA. ...
Full Time Temporary Nurse Aide
Crestwood Center Has LNA Part-Time Day and Night Shift Opportunities!. Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off. Participate in the care planning process. ...
Foundation Medical Partners - Cardiology - Cardiac Device Technician - Full Time
Health, dental, prescription, and vision coverage for full-time & part-time employees. Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is the second largest multi-specialty group in New Hampshire and serves the greater Nashua community. Part- Time or Full- Time hou...
Southern NH Health System- Lead CT Technologist-CT Scan- Full Time
Health, dental,prescription and vision coverage for full-time & part-timeemployees. Our CTdepartment is committed to transforming lives through personalizedcare, cutting-edge techniques, and a patient-centered approach. SolutionHealthis an equal opportunity employer and all qualified applicants will...
Foundation Medical Partners - Medical Assistant (MA) - Gastroenterology - Full Time
Health, dental, prescription, and vision coverage for full-time & part-time employees. Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is the second largest multi-specialty group in New Hampshire and serves the greater Nashua community. The world-class resources of...
Registered Nurse Spec Care- **on Call**
Collaborates unit to unit and shift to shift for resolution of conflicts and issues in a timely manner. Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity. We work in partnership, dialogue and shared purpose to create heal...
Foundation Medical Partners - Patient Service Representative - Southern NH Nephrology and Hypertension - Full Time
Health, dental, prescription, and vision coverage for full-time & part-time employees. Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is the second largest multi-specialty group in New Hampshire and serves the greater Nashua community. Responsible for greeting pat...
Southern NH Health System- Lead CT Technologist- CT Scan- Full Time
Health, dental, prescription and vision coverage for full-time & part-time employees. Our CT department is committed to transforming lives through personalized care, cutting-edge techniques, and a patient-centered approach. SolutionHealth is an equal opportunity employer and all qualified applicants...