Solution Sales Director, Consumer Experience

Job Description

Press Ganey has an exciting opportunity for a Consumer Experience Solution Director whose primary responsibilities are to drive growth and expansion of all related solutions in the defined territory.

Today’s healthcare consumers have endless choice when it comes to their physicians, hospitals, and healthcare plans. We make sure they choose our customers again and again.

With a focus on patient acquisition and retention, our fully integrated platform gives our customers the insights and tools to manage their online brand and grow their business.

From automated online review publishing to seamless booking systems, we help customers show their consumers how good it can be.

Responsibilities include :

• Lead business development efforts across the Market with a keen understanding of white space across the region for new business opportunities.
• Being a Subject Matter Expert of our Consumer Experience platform and can demo solutions to prospects.
• Partner with sales team on sales cycle or manage the full sales cycle. Be flexible to work either scenario.
• Lead and inspire clients. Based on an understanding of their needs, set forth a vision for what is possible by leveraging Press Ganey’s suite of Consumer Experience solutions.
• Be a student of the business. Exhibit strong knowledge about top problems clients are trying to solve and how Press Ganey’s Consumer Experience solutions are uniquely positioned to meet those needs.
• Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Act as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome.
• Lead RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables.
• Lead contract negotiation discussions.
• Prospecting and cold calling to generate leads / net new business.
• Partner closely with Marketing and Inside Sales to execute on prospecting strategies.
• Make sales presentations to customers and prospects at all levels.
• Highlight benefits and competitive advantages of solutions to facilitate client and prospect understanding.
• Formulate a targeted growth plan for use in the market including lead generation, qualification and closing strategies.

Partner with Marketing and Inside Sales to execute.

• Exhibit strong presentation and facilitation skills.
• Role model strong adherence to sales process and use of Salesforce.com as critical business tool
• Maintain a real-time understanding of the competitive landscape.
• Maintain ongoing calls and communication with sales team to ensure tight alignment on growth pursuits, including ongoing 1 : 1 meetings and adherence to Salesforce reporting and dashboards.

Qualifications

10+ years of sales and / or business development experience, inclusive of leadership roles (managerial / supervisory), in the Consumer Experience space inclusive of experience in market research, listings, review publishing, transparency and reputation solutions targeting Marketing leadership, i.

e. Chief Marketing Officer.

• Healthcare industry experience is a strong plus.
• Excellent interpersonal, communications, listening, and presentations skills.
• Solid working knowledge of strategic planning, execution of strategy, budgeting, business development and sales.
• Demonstrated solid leadership qualities and organizational skills.
• Bachelor's degree and 10 years of prior relevant experience.
• Flexible to travel up to 50%.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce.

We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $130,000 - $160,000 . It is not typical for offers to be made at or near the top of the range.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /