Computer Repair Technician

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position - Computer Repair Technician / Louisville CO - (JOB-20483).

If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!You can find more about our team and values by checking us out at TECHEAD.

com or on Glassdoor Job Description :

Computer Repair Technician 20483

On-site Louisville, CO

Contract to Hire

No C2C Candidates

Reporting to the Configuration Center Manager who manages both the Advanced Exchange Team Lead and the Deployment Team Lead, all work together to support our customer's technology devices.

The Advanced Exchange team handles technology repair services, device management, and post-deployment support services for customers.

Duties and responsibilities

• Ability to work within a team structure
• Able to take on advanced PC and engineering projects as needed.
• Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner
• Update tickets in the appropriate system, Inventory Control
• Initiates escalation as deemed appropriate to ensure management awareness of severe problems or calls that exceed documented Service Level Agreements
• Advanced knowledge of Customer standard products as defined per engagement(training provided)
• Advanced troubleshooting and resolution skills(Hardware / Software)
• Solid interpersonal and communication skills
• Measure project performance to identify areas for improvement
• Assist with unloading, packing, and loading units as needed some lifting required
• Additional tasks as deemed necessary by a manager to meet business requirements.

Skills and Abilities Requested

• Ability to work on multiple projects and prioritize appropriately from direction provided by supervisor
• Ability to analyze data and create reports necessary
• Efficient interpersonal and communication skills
• Efficient planning and organizational skills
• Chrome OS & Windows OS
• Ability to lift 50 pounds with no restrictions
• Proficiency in Microsoft and Google application suites (Excel, PowerPoint, Sheets, Docs, etc.)

Job Requirements

• Minimum 3 years experience in customer service / relations.
• Minimum 3 years experience in Troubleshoot and Repair.
• 5 Panel Drug Screen required for the position
• High School Degree / GED required; College degree preferred
• Valid driver’s license (if applicable to position)

REQUIRED

Offers are contingent on background check results which include credit check, drug screen, driver’s license check, and Educational, Employment, and Certification verification.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper.

How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest.

Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success.

We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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