General Merchandise Department Manager

At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Job Description :

Job Title : GM Department Manager

Department : General Merchandise

FLSA : Non-Exempt

General Function :

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of Health Wellness Home, Store Operations, and Perishables

Positions that Report to you : GM Department Employees

Primary Duties and Responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by :
• Escorting them to the products they’re looking for
• Securing products that are out of reach
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities :

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Supervisory Responsibilities :

Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Knowledge, Skills, Abilities and Worker Characteristics :

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information;

guide people and provide basic direction.

Education and Experience :

High school diploma and one to three years of similar or related work experience.

Physical Requirements :

• Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities : climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock.

This is a fast-paced work environment.

Equipment Used to Perform Job :

Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility :

Responsible for purchasing product for the department.

Contacts :

Has daily contact with suppliers / vendors, and the general public.

Confidentiality :

Has access to confidential information including pricing.

Are you ready to smile? Apply today.

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