Client Services Lead (Account Manager)

Who we are In our interconnected world, journalism needs to deliver common facts to divergent audiences. Our biggest stories, and greatest crises, are now global : from climate change to pandemics, rising inequality to supply chain disruption, political instability to the influence of social media.

Yet global trust in the media is at an all-time low. This moment requires a new approach.

Enter Semafor. We are a team of deeply-experienced journalists and media professionals laser focused on providing a global audience with an unparalleled level of journalistic transparency;

through innovative new forms, cutting through the noise of the news cycle with smart, distilled views, and exploring competing perspectives across borders.

Join us and help build a global news platform you can trust.

ABOUT THE ROLE

The Client Services Lead will collaborate with our Revenue, Events, and other relevant teams to develop and lead project plans for media campaigns , custom content , and events .

This individual will lead and guide their seamless execution. You're capable of leading the execution of midsize to large, complex, integrated client programs with multiple stakeholders, while prioritizing financial health, clear communication and operational process.

This position is full-time, reporting directly to the Director of Ad Operations and Planning, and can be based out of Semafor's DC or NYC office, hybrid 3 days onsite.

KEY DUTIES & RESPONSIBILITIES

Overall Account Management

• Planning and executing projects as assigned
• Manage and execute programs from start to finish, including both pre-sale and post-sale planning
• Key liaison between client / agency partners and internal teams for all production and execution related to a program
• Possesses an understanding of the capabilities and production needs for content, media, experiential and live event program components in order to ensure thorough scoping
• Ability to quickly respond to shifting project needs or issues with a solution oriented mindset
• Assists with daily scheduling, resource management and coordination of all project variables
• Manages day-to-day of projects as assigned, including creating program toolkits, and building program timelines
• Maintains and organizes project folders, manages team notifications and meetings
• Works ensure appropriate staffing is secured for each project and develops RACIs for those projects
• Maintains project plans, milestones and roadmap

Day to Day Account Management

• Takes into account the context of the program in order to effectively drive the prioritization, definition and sequencing of work, and to identify risks and dependencies
• Capable of managing interrelated, multi-disciplinary, multi-platform projects requiring dedicated coordination and oversight and is known for stress-free launches, program transitions, and program kick offs
• Increased self-direction and ability to operate across a program independently, with less oversight
• Is an effective time manager of meetings; keeps the pace on track; has meeting agendas
• Has developed a reputation as a strong and trusted project and program manager
• Communicates with leadership, notifying them of potential issues and working across teams to resolve them before they become project-threatening
• Intuitive and effective communicator with internal teams and with clients, articulating issues concisely (in a timely manner), using the most appropriate medium and is able to effectively set and manage internal and external expectations
• Is seen as a leader and an asset in internal meetings as well as client meetings and ensures the right people are in the room for key decisions
• Persistent in the face of roadblocks; dispatches them efficiently, pulling in others as necessary
• Summarizes meetings with concise written notes that capture key discussion points, creative suggestions, and action items;

holds team accountable for action items

Responsible for ensuring that teams and stakeholders know the right things at the right time

ABOUT YOU

The ideal person is :

• Leader
• Resilient
• Confident
• Goes the extra mile and chooses to take on responsibility
• Solicits feedback from others and is eager to find ways to improve
• Builds and / or recommends tools that can improve program effectiveness
• Solution obsessed with a can-do mentality
• A people person
• Phenomenal collaborator
• Takes responsibility and ownership for their work
• A proven project / program manager with ability to prioritize
• A self-starter who identifies opportunities and potential problems - addressing them effectively and efficiently
• Proactive planner, always thinking three steps ahead

Desired Skills

• Experience managing complex, multi-location and multidisciplinary projects
• Strong understanding of Project Accounting
• 8+ years of relevant experience
• Takes responsibility and ownership for their work
• Feels accountable and knows how to ask questions and learn from mistakes
• Able to communicate in a clear, consistent and transparent manner
• Ambitious, proactive and solution-obsessed
• Demonstrated experience managing initiatives
• Proven project / program management skills, with ability to prioritize

Compensation : The base salary for this position at the time of posting will range from $85,000.00 - $99,000.00. Individual compensation varies based on job related factors, including business needs, experience, level of responsibility, and qualifications.

Additional job details Comprehensive employee benefits : unlimited PTO, medical, dental, vision, short & long-term disability, flexible spending, health savings accounts, life insurance, 401(k), pre-Tax commuter benefits.

Benefits programs vary by country and are subject to eligibility requirements)

Semafor, Inc. is an equal opportunity employer and enthusiastically encourages people from all backgrounds and experiences to apply.

Semafor, Inc. will consider all applicants without regard to race, religion, color, national origin, ancestry, physical and / or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other protected characteristic under applicable law