Description
We’re Concentrix. A new breed of tech company Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers :
- Challenge Conventions
- Deliver outcomes unimagined
- Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
Within our Software Solutions team, you will innovate and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and seize new opportunities! Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics.
You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure &
solutions for clients across several industry sectors.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces.
Specific benefits plans will vary by country / region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
LI-Remote
Senior Sales Engineer / Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer Experience.
Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.) with an emphasis on customer-facing demo in proof of concept design.
Your Impact :
- Review RFP requirements while leading solution design
- Develop and deliver technical presentations
- Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations
- Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels
Your Qualifications :
- 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
- A bachelor's degree in engineering, computer science or MIS, or equivalent experience.
- Genesys Cloud certification
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
- Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure
- Knowledge of other contact center platforms and VoIP protocols
- Experience interacting with customers, senior-level personnel and Team members
- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook
Location :
USA, TX, Work-at-Home
Language Requirements :
Time Type : Full time
Full time
Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
Senior Electrical Engineer
The Electrical Engineer provides detailed engineering analysis of components, subsystems, and systems for military product application. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. Seeking an Electrical Engineer for o...
Senior Mechanical Engineer - Commercial
Senior Mechanical Engineer – Commercial . Prepare engineering documents and equipment specifications to meet contracted scope of work and to ensure application of Thermodynamic Principles (, HVAC Engineering and Design, load/energy modeling calculations, etc. Provide technical and engineering suppor...
Cloud Data Engineer Senior Consultant
Designs and implements best in class data ingestion strategies, data warehouse and data mart structures, semantic layers and models, visualizations, streaming processes, API integrations, and automation (RPA) solutions for end-to-end data analytics solutions on primarily, but not limited to, cloud a...
Senior Genesys Cloud Engineer
As a member of the Maximus Contact Center CX team the Senior Genesys Cloud Engineer will configure, troubleshoot and support on Genesys Cloud CX, TTY and Fax solutions that make up the Contact Center environment at Maximus. The Senior Genesys Cloud Engineer will serve in a technical role and interac...
Senior Cloud Engineer: Azure Landing Zone
In this opportunity as a Senior Cloud Engineer, you will:. You’re a fit for the role of Senior Cloud Engineer if you possess:. Manage and troubleshoot issues which include following escalation paths, both internally and externally, and liaison with cloud vendors. Collaborate with technologists acros...
Digital Contact Solutions Senior Associate
Leading the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency;. Working closely with stakeholders across the organization to align Contact Center and Conversationa...
Senior/Lead Backend Engineer
Senior Backend Engineer - Minneapolis. BS/MS in Computer Science, Engineering or related field. ...
Senior Mechanical Engineer - Data Center
We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible. As a Mechanical Engineer, you will work directly with some of the world’s largest technology companies and other mission-critical clients. You will serve as a m...
Senior Sales Engineer - Upper Mid West
As a Senior Sales Engineer at Instron, you’ll lead the charge in driving sales growth and cementing Instron’s position as a market leader in the Midwest Region. Sales Engineer to join our team in the beautiful Upper Midwest Region of the. Work closely with our sales team to identify and qualify sale...
Senior Process Engineer
The successful candidate must possess strong leadership skills, motivational skills, and guide regional process engineers, develop design guidance, provide technical trainings, and share experiences as Subject Matter Expert (SME) with process engineers and other multifunctional teams globally. Motiv...