Yale Police Dispatcher

Position Focus :

Under the supervision of the Yale Police Department Communications Manager, the Yale Police Dispatcher coordinates and dispatches police resources in response to various calls for service and emergency situations.

Dispatchers are responsible for maintaining effective and efficient communications between the dispatch center, campus police officers, non-sworn department personnel, other university departments and personnel, outside emergency and law enforcement agencies, and the public.

• The Yale Police Dispatcher receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel;
• provides appropriate dispatch responses to calls such as : emergency or non-emergency situations, operates communications equipment such as : computer, radio, telephone and related communications equipment;
• operates computer assisted dispatch(CAD), National Crime Information Center (NCIC)and Connecticut On-Line Law Enforcement Communications Teleprocessing(COLLECT) systems;

monitors various cameras and alarm systems within the agency complex. Dispatchers are required to obtain several certifications including the State Certification for Telecommunicators, Emergency Medical Dispatch, Law Enforcement Dispatch, NIMS 100 and 700.

Specific shirts (days, evening, or mid-nights) and days-off are bid based on operational need and department seniority.

Essential Duties

1. Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.

2. Receives, records and services all incoming calls from officers, staff, students and the public, calling for police, medical and fire assistance or general information.

Secures information from callers and dispatched officers. 3. Uses computer-aided dispatching software to input and retrieve data and to generate reports.

Maintains various documents related to police and security activities. 4. Keeps abreast of activities within the community.

5. Establishes a working relationship with the New Haven Police Department. 6. Monitors computer-assisted systems, generates and distributes reports.

7. Coordinates vendor maintenance and support services for equipment. 8. Performs clerical functions incidental to office activities.

Required Education and Experience

Three years of related work experience and a high school level education; or two years of related work experience and an Associate's degree;

or an equivalent combination of experience and education.

Required Skill / Ability 1 :

Possession of a clear, concise speaking voice; courteous and diplomatic.

Required Skill / Ability 2 :

Demonstrated ability to work under stress and emotional situations.

Required Skill / Ability 3 :

Ability to use COLLECT and NCIC systems. Knowledge or ability to learn PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.

Required Skill / Ability 4 :

Demonstrated knowledge or ability to learn scheduling programs, camera’s systems, BullDog Mobile system, and all other systems required to accomplish the duties of a police dispatcher.

Required Skill / Ability 5 :

Successful completion or ability to obtain State of CT Emergency Telecommunications Certification.

Preferred Education, Experience and Skills :

Prior experience with COLLECT and NCIC systems. Experience with Power Phone Emergency Medical and Law Enforcement Dispatch protocols.

Weekend Hours Required?

Evening Hours Required?

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.